WEBVTT

1
00:00:03.360 --> 00:00:28.350
Peggy Hoffman: So let me welcome you one more time to this month's incredible Bill highway mariner Webinar, before we get into the content. Woohoo! Have you heard the incredible noise? Yes, the credible news. It's all about. Cx. We are set. Registration is open. We're gonna be with the wonderful people of Ada dental association. No, you do not have to have your teeth inspected by

2
00:00:28.350 --> 00:00:48.410
Peggy Hoffman: when you're there on Tuesday, May seventh and then we'll be in DC. Again at Agu on the tenth. And here's your QR. Code. Registration is open. Don't miss out. By the way, notice that the hybrid is still available this year. In on Friday, May tenth.

3
00:00:48.520 --> 00:00:49.920
Peggy Hoffman: So join us.

4
00:00:51.510 --> 00:01:15.900
Peggy Hoffman: That's gonna be joyful. But let's talk about sparking joy rather than burn at for our volunteer success. Now this concern about I can't find volunteers, or the volunteers don't get the job done is something that quite frankly, we were hearing a lot of, anyway. Before Covid. But since Covid this has been a real drumbeat of concern for

5
00:01:15.900 --> 00:01:22.599
Peggy Hoffman: for for chapters, and, as a matter of fact, in the benchmarking study that we did 22.

6
00:01:22.650 --> 00:01:46.919
Peggy Hoffman: And I know Sarah's got a a a link to that. we actually talked to chapter leaders. And that's also what they said. So that study actually was a series of chapter leaders from around around the space. And wow, I mean, I'm just telling you it was, it was echoed by the volunteer leaders. So what do we do? Well, let's talk about some solutions.

7
00:01:47.320 --> 00:02:03.929
Peggy Hoffman: cause. I believe that if we work together. We can actually help our chapters Cha deal with this challenge. And the we, of course, is Bill Highway and mariner. And of course we wanna work with you because it's our shared purpose

8
00:02:03.930 --> 00:02:28.820
Peggy Hoffman: to build the community that supports you all in working with components, components, whether they are geographic issue, interest or discipline. Now I know you know this, but let me just echo out that Bill highways. Chapter performance solution is fabulous. There'll be links to some some great case studies. But really, that's ha! One of the big answers to burnout

9
00:02:29.222 --> 00:02:35.670
Peggy Hoffman: and of course, over at Mariner we have fun helping you also help your chapters.

10
00:02:35.860 --> 00:02:36.770
Peggy Hoffman: But

11
00:02:36.880 --> 00:02:50.530
Peggy Hoffman: as we get started, I think it's really important for us to take just a moment to recognize that really, this burnout is our number one enemy of volunteer time.

12
00:02:50.842 --> 00:03:14.880
Peggy Hoffman: And you know, quite frankly, we're not alone. All of us have some level of this going on. So actually, I'd like to hear from you all a little bit about what are some of the things that you're already doing? Because we've got lots of ideas and suggestions, but I think it'll be valuable for us to build on each other's experience. Let me launch a poll and get you to weigh in on this.

13
00:03:15.210 --> 00:03:39.819
Peggy Hoffman: What changes to your systems have you made to address challenges and recruiting and keeping volunteers? So we've just given you a whole bunch of them that we've kind of heard about and looked at. And I'm just curious in terms of what are some of the things you've already tried, and if you've already tried them as we talk today, please feel free to throw these in to to chat. Give us a little bit more information.

14
00:03:40.040 --> 00:03:53.300
Peggy Hoffman: and yes, Sarah is reminding us that we put quite a few options on this one, so please feel free. When you get the poll up, make sure you screen to see all of them. The last one reads something else tell us in chat.

15
00:03:54.610 --> 00:04:18.140
Peggy Hoffman: So people are coming in very quickly, and I'm loving this. Lots of lots of really good things that you all are doing. And I've got about close to 70% of you have weighed in. It is a a multiple choice. So so far, celebration with lots of recognition. We're gonna be talking a little bit more about that one I love seeing that. Yeah.

16
00:04:18.310 --> 00:04:25.550
Peggy Hoffman: keep it going, offering training and opportunities to build skills. I think we've got just about everybody in.

17
00:04:25.720 --> 00:04:33.999
Peggy Hoffman: Give you a few more moments. I you know, one of the things I think, is really interesting is that one of the lower ones is

18
00:04:34.020 --> 00:04:35.680
Peggy Hoffman: introducing tech.

19
00:04:35.810 --> 00:05:05.189
Peggy Hoffman: How many of you came on to the the webinar we had with Beth, Z. On Chat Gpt. I mean, there's so much is available. AI, and then you put together a system like Bill highways, and that that that puts systems and processes around. It makes a big difference. Let me go ahead and end the poll so we can show you what you all are doing so. I love the fact that many of you are looking at training to build skills and recognition

20
00:05:05.190 --> 00:05:18.270
Peggy Hoffman: and also building that that community. I would say that really us being able to look at one and 2 on this list is gonna be really valuable for our for our chapters.

21
00:05:18.520 --> 00:05:22.390
Peggy Hoffman: Now let me ask this question, what do you think

22
00:05:23.730 --> 00:05:25.909
Peggy Hoffman: are the contributors to burnout

23
00:05:26.550 --> 00:05:42.770
Peggy Hoffman: now? Do you think that? It is inadequate? Support communication? Maybe it's time consuming roles, maybe lack of purpose, lack of clarity, lack of recognition, I mean, what do you think? And what do you hear is really contributing?

24
00:05:44.910 --> 00:05:58.699
Peggy Hoffman: Oh, Claire, I know, I understand. I feel you're paying. So part of one things we have to do is, look at. How can we do this with really kind of with less money. The good news is, recognition

25
00:05:58.700 --> 00:06:19.359
Peggy Hoffman: can be done. Low Budget. That's a good news. The other good news is, I believe, that if we begin to learn from each other. We can find some tech solutions that are lower cost. So anybody that's got a lower cost solution that they've run into. Please go ahead and throw that in checked

26
00:06:19.370 --> 00:06:22.700
Peggy Hoffman: and remembering again that we always share the chat.

27
00:06:23.080 --> 00:06:27.790
Peggy Hoffman: Okay, lots of conversations coming in here.

28
00:06:27.810 --> 00:06:42.670
Peggy Hoffman: Yeah, yes, volunteering roles with quick turnaround. I'm telling you. Dj, that is a important important that's probably I would, I would argue, is one of the most important things we can do.

29
00:06:42.960 --> 00:07:01.150
Peggy Hoffman: Alright. Let me show you what you say. You're hearing about contributors to burnout recycled leadership. I want to tell you that we're gonna talk about that. We're gonna hit on that point in just a little bit absolutely huge, huge. I'm gonna tie that back to some other things that we're seeing.

30
00:07:01.530 --> 00:07:15.880
Peggy Hoffman: But I think the time consuming roles it's almost like I mean communication. Communication communication is wonderful. But if what we're communicating or asking them to do is something that doesn't fit into their day. It's not gonna happen right.

31
00:07:17.580 --> 00:07:26.480
Peggy Hoffman: Maggie. I love to hear that you do the National Volunteer Week love for you to share some of your examples. Love that.

32
00:07:27.540 --> 00:07:37.870
Peggy Hoffman: Yes, and Robin is making this point that comes with this notion of, we've got newer members in the field. But we've got artificial barriers to them. Love that alright.

33
00:07:38.930 --> 00:07:41.489
Peggy Hoffman: Not sure I shared the results. There, there you go!

34
00:07:42.516 --> 00:07:46.443
Peggy Hoffman: Let me go ahead. I'd love to find out.

35
00:07:46.900 --> 00:07:48.760
Peggy Hoffman: this question.

36
00:07:49.130 --> 00:07:52.530
Peggy Hoffman: how often do you personally

37
00:07:52.680 --> 00:07:53.980
Peggy Hoffman: feel? Burn out?

38
00:07:54.700 --> 00:07:57.419
Peggy Hoffman: How often do you personally feel, burnout?

39
00:07:58.920 --> 00:08:06.059
Peggy Hoffman: We are constantly working with our volunteers and our staff members when they have burnout. But how do you feel about burnout?

40
00:08:16.010 --> 00:08:18.260
Peggy Hoffman: Yeah. Folks are coming in here.

41
00:08:18.710 --> 00:08:19.510
Peggy Hoffman: so

42
00:08:22.030 --> 00:08:27.520
Peggy Hoffman: 0 is none. 10 is very frequently.

43
00:08:30.360 --> 00:08:52.069
Peggy Hoffman: Now this is anonymous, so feel free to be, to be as honest as you can. One of the things that we have to recognize is oftentimes is that our own burnout clouds, or least doesn't allow us to support those that are also experiencing burnout. So I think, recognizing this is an important point.

44
00:08:57.070 --> 00:09:14.010
Peggy Hoffman: Oh, you making a great point. I just saw I just saw a point that I'm low, meaning I'm assuming a burnout rating, but I'm new to the association profession. And I think we're gonna talk a little bit about how we can help volunteers. And one of the things is is do something different.

45
00:09:14.180 --> 00:09:19.309
Peggy Hoffman: Alright. I don't want to stay on this too long, but I do want you to see that honestly.

46
00:09:19.340 --> 00:09:27.619
Peggy Hoffman: you're not alone. All of us feel some level of burnout. All of us feel some level of burnout.

47
00:09:27.710 --> 00:09:38.160
Peggy Hoffman: Part of what we have to do, I think, is follow some of the advice that we're going to give. Give our volunteers. In this alright

48
00:09:39.220 --> 00:09:45.570
Peggy Hoffman: last question I want to ask, and then I want us to talk about some of these things that we're talking about. But

49
00:09:47.580 --> 00:09:50.179
Peggy Hoffman: how do you address volunteer burnout

50
00:09:50.430 --> 00:09:53.650
Peggy Hoffman: in terms of discovering

51
00:09:53.910 --> 00:10:00.450
Peggy Hoffman: where it is? What it is? Does it exist? How much of it exists.

52
00:10:01.258 --> 00:10:05.330
Peggy Hoffman: Cause if we're gonna decipher volunteer burnout, we

53
00:10:05.620 --> 00:10:13.089
Peggy Hoffman: kinda have to know if it's there, or know when it's there, or know how deep it is.

54
00:10:17.470 --> 00:10:24.570
Peggy Hoffman: Yes, Claire's mentioning that one of the things about burnout is impede creativity and time for pilot projects. Yes.

55
00:10:29.180 --> 00:10:43.820
Peggy Hoffman: interesting comment here about. And I think it's interesting looking for the pattern, say 3 cycles, to see if someone drops out. One cycle of non-responsiveness is inadequate to assess burnout. I think some good advice there! Some good advice there.

56
00:10:46.850 --> 00:10:47.940
Peggy Hoffman: Alright.

57
00:10:48.770 --> 00:11:09.570
Peggy Hoffman: So this one's a little slower to the response. You guys are thinking about this. Don't think too hard. Maybe just maybe just take a look at the palm tree and the ocean and see if that can help you. Looks like we've got mo. We're getting pretty good. I'm gonna end it and share we've got so far.

58
00:11:11.220 --> 00:11:12.330
Peggy Hoffman: So

59
00:11:12.770 --> 00:11:20.599
Peggy Hoffman: the the most, the most common one is we worry about it and note it. But we haven't figured things out.

60
00:11:20.620 --> 00:11:48.589
Peggy Hoffman: But I love the fact that almost 50% of you are saying you talk about it openly, and you ask for input part of the issue that I wanna say, and I'm gonna stop the sharing and move on. Part of the issue is we can't address it unless we're gonna be open to talking about it. So it's it's really good, I think, for us to be really clear and to say to volunteers, Hey, you know

61
00:11:48.880 --> 00:12:04.270
Peggy Hoffman: Burnout is, is alive and well in the workplace and in life. Name it. Say it's there. Be willing to talk about the fact that it absolutely exists, be willing to show that it's not unusual.

62
00:12:04.890 --> 00:12:06.220
Peggy Hoffman: And then.

63
00:12:06.670 --> 00:12:10.510
Peggy Hoffman: as you recognize the signs of volunteer burnout

64
00:12:10.920 --> 00:12:28.859
Peggy Hoffman: begin to put words around those. Maybe it's a sense of decreased into a enthusiasm and motivation. Maybe it's hey? Are people dropping the ball? Maybe it's hey? Have you seen a change in attitude? Put words around it that allow you to have the conversation

65
00:12:30.230 --> 00:12:36.360
Peggy Hoffman: and be clear in that conversation about the consequences of volunteer burnout.

66
00:12:36.800 --> 00:12:48.150
Peggy Hoffman: Be clear about helping people understand that the reason why there's an urgency for us to to attend to this is because there's gonna be real impact.

67
00:12:48.760 --> 00:12:53.979
Peggy Hoffman: And I think I'm gonna suggest that you actually take the time

68
00:12:54.160 --> 00:12:56.000
Peggy Hoffman: to highlight this one.

69
00:12:56.070 --> 00:12:58.370
Peggy Hoffman: This idea about

70
00:12:58.620 --> 00:13:09.659
Peggy Hoffman: volunteering can be one of the most transformative chapter benefits. But if they're experiencing burnout, they're not going to get the full benefit of that.

71
00:13:10.100 --> 00:13:24.449
Peggy Hoffman: So I think we have lots of opportunities in having a good conversation, an opportunity for for for us to be able to acknowledge it's there, and it's all around us.

72
00:13:24.600 --> 00:13:34.890
Peggy Hoffman: Say that say that. You know the put words around what it is, and then also create some urgency to solving it.

73
00:13:37.670 --> 00:13:46.269
Peggy Hoffman: Now, one of the things, I think, in order for us to go to the next step and begin to solve. It is for us to understand some common

74
00:13:46.420 --> 00:13:48.510
Peggy Hoffman: causes of burnout

75
00:13:50.380 --> 00:14:02.189
Peggy Hoffman: I'm checking out. Just saw really interesting chat comment. They did a volunteer survey last year and got lots of comments from Bunders about feeling burned out.

76
00:14:02.240 --> 00:14:21.140
Peggy Hoffman: They and they don't know how to hold them accountable. So here's the thing. Here's the thing is that we have to begin the conversation. We can't go to holding them accountable if we haven't addressed the burnout, so I love the fact that you did that survey. Let's talk a little bit about how we address that.

77
00:14:21.330 --> 00:14:34.920
Peggy Hoffman: So let me go back first to the causes of burnout, because part of us addressing it and getting the place where we can actually hold them accountable is actually getting understanding what's causing. Now.

78
00:14:35.110 --> 00:14:52.460
Peggy Hoffman: I wanna I wanna preface this by saying, I'm we went out based on the benchmarking study and based on the work that I had been doing with dozens of associations. We? We identified the key causes of burnout, but understand

79
00:14:52.500 --> 00:15:13.619
Peggy Hoffman: that too many times the cause of the burnout may be something external to the chapter external to the association. In other words, I've got burnout, and I'm walking in, and that means I'm either not showing up or not showing up with accountability. Right? So understand, there's some things outside the system.

80
00:15:13.960 --> 00:15:21.789
Peggy Hoffman: Our question today is, what's inside the system that could cause burn it right? So what's inside the system?

81
00:15:22.020 --> 00:15:23.520
Peggy Hoffman: Top of the list.

82
00:15:23.880 --> 00:15:26.823
Peggy Hoffman: I mean, this is a from a great

83
00:15:27.710 --> 00:15:53.190
Peggy Hoffman: survey done by galaxy. Digital top of the list was lack of clarity around the volunteer role, lack of clarity, and what? There's lack of clarity, there's indecision. If there's indecision, the motivation goes down. Number one. Lack of clarity number 2 did not have the support and the communications that I needed just felt like I was a bit of an island

84
00:15:53.330 --> 00:16:10.930
Peggy Hoffman: coming in at Number 3 was an unmanageable workload or schedule just time consuming roles just just not feeling like not feeling like that. It was manageable in a way that fit into the rest of my busy life.

85
00:16:12.590 --> 00:16:14.649
Peggy Hoffman: Lack of recognition

86
00:16:14.830 --> 00:16:16.020
Peggy Hoffman: showed up.

87
00:16:16.860 --> 00:16:26.309
Peggy Hoffman: lack of purpose showed up. So sometimes when a lot of other things are are almost right.

88
00:16:27.160 --> 00:16:30.820
Peggy Hoffman: But I don't feel like what I'm doing is going to make a difference.

89
00:16:30.960 --> 00:16:32.259
Peggy Hoffman: It shows up.

90
00:16:32.360 --> 00:16:42.510
Peggy Hoffman: It's not often voiced at the top of the list. But if you start peeling back the onion it comes through. It's almost like kind of the one of the core issues.

91
00:16:43.770 --> 00:16:52.539
Peggy Hoffman: And to echo something that was said recycled leadership. Now, why is reader, recycled leadership a cause for burnout?

92
00:16:52.880 --> 00:17:07.010
Peggy Hoffman: Well, recycled leadership is a cause for burnout, because oftentimes a the recycled leader is in a burnout move mode, right? So that's a problem.

93
00:17:07.040 --> 00:17:12.879
Peggy Hoffman: But it combines with a recycled leadership is sometimes on autopilot.

94
00:17:13.160 --> 00:17:27.289
Peggy Hoffman: and there they buy into. They don't want to rock the boat. How we did it last year is going to be the way we're going to do it this year. All of these things become a, you know, become a a a a dynamic

95
00:17:27.910 --> 00:17:30.590
Peggy Hoffman: that furthers the burnout.

96
00:17:31.000 --> 00:17:36.819
Peggy Hoffman: So I think it's really important for us. If we can't do

97
00:17:37.060 --> 00:17:41.629
Peggy Hoffman: many things, we can help our chapters create

98
00:17:41.730 --> 00:17:46.120
Peggy Hoffman: practices that will move them forward in this New Year.

99
00:17:46.330 --> 00:18:04.550
Peggy Hoffman: That's going to be critical for us as crps, whether we're talking about a chapter or virtual group. How do we update their practices? How do we make sure that we're supporting the organization to be as sustainable as possible?

100
00:18:09.240 --> 00:18:18.049
Peggy Hoffman: okay, Monica, I I do love that, and if only prayer would would support us in that particular thing. Right?

101
00:18:19.220 --> 00:18:40.180
Peggy Hoffman: You know what I I think I think that A large part of this is that we have to put on our our Eq. And begin to drill down and understand better what are some of the things that are causing it, so that we can, in fact, offer solutions.

102
00:18:43.660 --> 00:19:08.320
Peggy Hoffman: Yeah. So you know, as as Alicia mentions here, co Covid was a was a catalyst to really just I mean it devastated many smaller groups. It devastated many nonprofits. It devastated some professions, and I wanna make a note, because during covid all of the volunteer numbers initially dropped.

103
00:19:08.420 --> 00:19:18.409
Peggy Hoffman: and then in the C 3 market, they actually began to to come back faster than we saw in some other areas. And do you know why?

104
00:19:19.120 --> 00:19:20.869
Peggy Hoffman: Because at the

105
00:19:21.380 --> 00:19:27.939
Peggy Hoffman: some space at the core, a volunteer needs to know that what they're doing is making a difference.

106
00:19:28.910 --> 00:19:36.720
Peggy Hoffman: And I think that's another big disconnect that we have here in terms of how we're approaching volunteerism.

107
00:19:42.290 --> 00:20:03.060
Peggy Hoffman: Oh, yes, Claire, thank you. The pro social light is so so so important. In fact, one of the things that came out of the decision to volunteer was how important it was for us to connect to both sides, to both sides of the equation. Great point.

108
00:20:03.230 --> 00:20:26.309
Peggy Hoffman: So as we talk about, how do we take those 6 elements that we that we just identified as the key causes and and and support them. I wanna take a moment first to talk about another step in preventing, or, if you will, turning it around essentially, you have a volunteer who is

109
00:20:26.640 --> 00:20:27.810
Peggy Hoffman: burned out

110
00:20:27.920 --> 00:20:28.830
Peggy Hoffman: right?

111
00:20:29.160 --> 00:20:54.540
Peggy Hoffman: I want to suggest that it's really critical that I I mentioned earlier, having the conversation. But I wanna stress that we have to have the conversation not only globally, not only talking across the system, but individually. I want us to understand that we that, we first recognize that there's going to be life stressors versus specific chapter stressors.

112
00:20:54.950 --> 00:20:57.447
Peggy Hoffman: And really, frankly,

113
00:20:59.460 --> 00:21:02.020
Peggy Hoffman: you're gonna probably have the same response.

114
00:21:02.230 --> 00:21:12.979
Peggy Hoffman: You've got to help them in much the same way. But you, taking the time to understand, is this coming from what's happening? External versus internal is fact finding for you.

115
00:21:12.980 --> 00:21:40.310
Peggy Hoffman: because, as someone said earlier, we only have so many dollars right and so many hours to be able to do this. So the real question we have to ask ourselves is, Where do we put some priority? Well, the fact finding lets, you know, are, you know, is it? Lots of stuff is external, is maybe. There's 2 or 3 things that come up constantly that I can apply some I could apply some resources to.

116
00:21:40.510 --> 00:22:07.950
Peggy Hoffman: And, by the way, if it comes up mostly external. Someone had mentioned, I think it was. Alicia had mentioned that the you know that the the profession took a real nose dive. Then you can give that feedback back to your the people membership your CEO, and say, Hey, it's time for us to help our members address with workplace stress. Nabil who used to be with them California

117
00:22:08.370 --> 00:22:32.439
Peggy Hoffman: therapist and is a therapist himself. An amazing person doesn't, and a a wonderful set of sessions for associations on how to help their members deal with, deal with stress and and burn out. And some of the and some of the and the negativity and the impacts that they have on their day to day life. So maybe the fact finding helps you help your association address that at a different level.

118
00:22:32.820 --> 00:23:01.783
Peggy Hoffman: But let's have a conversation. Let's talk with the individual. Let's use that opportunity. Putting our Eq. Hat on to say, How are you doing? How are you liking the work you're doing with the chapter or with the national organization? Right? How's the balance having this conversation that allows them to reply to you. Now I probably wouldn't start the conversation to say, Hey, by the way, listen! you. You look burned out.

119
00:23:02.330 --> 00:23:08.280
Peggy Hoffman: but I would take the time to get to know what's going on in their life.

120
00:23:10.436 --> 00:23:24.830
Peggy Hoffman: Bryn, it is Nabil, and I can't say his last name. It's Greek, and it's about this long oh, Sarah's got Nabil, and we'll it's GHOU. And it goes on from there I can. We can make sure we send that for you.

121
00:23:25.330 --> 00:23:27.050
Peggy Hoffman: Thanks for that question.

122
00:23:27.960 --> 00:23:38.600
Peggy Hoffman: So when we have that's it. Thank you, Michelle. Oh, Michelle's on Hi, Michelle. She worked with no bill, so she knows she knows him as well.

123
00:23:39.665 --> 00:23:40.670
Peggy Hoffman: So

124
00:23:40.820 --> 00:23:52.470
Peggy Hoffman: if we're gonna talk, I think the most important thing is us to be able to say to them, I really wanna help you alleviate the stress because I want you to still enjoy volunteering

125
00:23:52.860 --> 00:23:54.550
Peggy Hoffman: powerful statement.

126
00:23:54.680 --> 00:23:56.510
Peggy Hoffman: I care about you.

127
00:23:56.790 --> 00:24:06.510
Peggy Hoffman: I know that there's a good value to your volunteering. I want to help you still do that, but we have to find the way that it works for you.

128
00:24:07.030 --> 00:24:10.090
Peggy Hoffman: Powerful question, right?

129
00:24:10.260 --> 00:24:31.559
Peggy Hoffman: And so you come back and you begin working it problem solving. Maybe you say, let's lighten your workload. Let's find a a different way for you to get the job done right. Let's maybe help you set some priorities. Take some things off the plate, or maybe we just say, Take a break.

130
00:24:31.580 --> 00:24:55.189
Peggy Hoffman: Is it time for you to step aside? Yes, maybe the chapter needs that. Or maybe the committee really needs you. But at the end of the day you not being able to be present in a way that's good for you, means that you won't be able to do what is good for the chapter. So let's let's find that beautiful space where we're mutually beneficial.

131
00:24:55.820 --> 00:25:04.340
Peggy Hoffman: and train them to say no, when they have finished their term, tell them do not be gilted into a second term because nobody stood up.

132
00:25:05.300 --> 00:25:16.479
Peggy Hoffman: The solution is not someone. The solution is not someone. Just keep re-upping to the presidency of the chapter or the presidency of the Special Interest group?

133
00:25:19.078 --> 00:25:48.490
Peggy Hoffman: And and you know and and and brevet says. Well, that's exactly, said one of our leaders, trying to find a vice chair possible. Otherwise we need to get someone part time to assist. We hire. We really do honestly need to help our volunteers. If they are burned out to step off, step aside, take a break, support them, doing the job poorly is worse than not doing the job.

134
00:25:50.206 --> 00:26:02.119
Peggy Hoffman: Finally, 2 cool things. If we know that negativity is creativity's enemy and somebody sort of mentioned that earlier. Well, the inverse is also true.

135
00:26:02.290 --> 00:26:15.519
Peggy Hoffman: Creativity can be negativity's enemy. Let me say that again, if negativity is creativity's enemy, then the inverse is true, which means creativity

136
00:26:15.760 --> 00:26:42.290
Peggy Hoffman: can be the enemy of negativity. So if someone's feeling stressed and burned out and not able to not able to be present, maybe the role has gotten stale or overwhelming. Let's give them another opportunity. Let's help them switch a role. Let's let's help them think. Try something else. Let's help them get another perspective.

137
00:26:42.450 --> 00:27:05.011
Peggy Hoffman: Right? I think this is really a powerful way for us to keep somebody in the loop and yet redirect them into a way that will help them be productive for themselves and for the group. Great way, when you've got somebody in a wrong role, too, it's like, let's get you to a place where you're gonna get more joy right?

138
00:27:05.440 --> 00:27:10.890
Peggy Hoffman: I think that the the last thing I wanna mention here is that

139
00:27:10.980 --> 00:27:25.739
Peggy Hoffman: everybody said yes at some point, because they had a why right? There was a reason that they said yes, there wasn't. There was a sense of urgency, a sense of interest, a sense of commitment, a sense of passion right?

140
00:27:27.220 --> 00:27:41.700
Peggy Hoffman: that obviously hmm! Either went away or got lost in the in the mundaneness of doing the volunteer role got lost in the stressors. External.

141
00:27:43.000 --> 00:27:47.720
Peggy Hoffman: Take time. Well, what was your? Why, what got you to say? Yes. Okay.

142
00:27:47.800 --> 00:27:55.200
Peggy Hoffman: Is that still true? Oh, maybe not. Is there another? Why, or if it's still true, how do we get back to that? Why.

143
00:27:55.240 --> 00:28:14.970
Peggy Hoffman: I think this is could be a very productive conversation. It could be a very productive conversation, because if somebody is feeling burned out or stressed because they don't know why they are there anymore, cause they can't connect it to the joy then helping them refocus. That could be another great way.

144
00:28:16.538 --> 00:28:25.090
Peggy Hoffman: So I think that I think that sometimes the conversation could go in some really brilliant ways. Not just take a break.

145
00:28:25.474 --> 00:28:47.029
Peggy Hoffman: But maybe there could be another role, another opportunity for them. Look there, listen! There's 2 great blog posts, and Sarah will throw these into the the chat one is it's written from their perspective. Your perspective Crp, perspective the person the staff lays on how to recognize and avoid volunteer burnout.

146
00:28:47.030 --> 00:29:09.209
Peggy Hoffman: And I. It's very C 3. Both these are very C 3 oriented, and they're not 100% on on chart, but they've got some gems in them. The other one comes actually from the fish and wildlife.org. And it's it's it's written from the volunteers perspective. I think it's a pretty handy kind of read for someone who's feeling a little burned out of stress. But anyway.

147
00:29:09.210 --> 00:29:33.530
Peggy Hoffman: that was where I saw this great quote, which I I actually have. I in my book of quotes that I keep about negativity and creativity. But I I I just think sometimes it's useful for us to look at the C. 3, which has a lot of burnout just like we do, and they've got some really supportive ways of helping a volunteer get themselves around this conversation.

148
00:29:39.130 --> 00:29:55.329
Peggy Hoffman: yes, okay. So, Lisa, I just wanna give a shout out to that. I maybe you're not a sort of none of us are. No, I shouldn't say that many of us are not certified, including myself as counselors. We do have Eq, right? If

149
00:29:55.450 --> 00:30:12.220
Peggy Hoffman: we're in this role, we're used to being empathetic, we're used to understanding how it feels to be in that individual's shoes, or at least ask the questions, to get that feeling a large part of what we.

150
00:30:12.940 --> 00:30:23.100
Peggy Hoffman: a large part of what makes us valuable. What draws us here is our ability to be present to individuals, and so.

151
00:30:23.230 --> 00:30:39.169
Peggy Hoffman: whether we call it certify whether we call it high up. Eq. Take the time to. That's that's burnout a a a burnout support for yourself is be able to learn how to support that.

152
00:30:40.670 --> 00:30:56.367
Peggy Hoffman: Yes, I agree. A 100%. Thank you for for talking that you all are doing a fabulous job in chat, I have to say. And one of the beautiful things is just a reminder that we absolutely

153
00:30:57.040 --> 00:31:05.460
Peggy Hoffman: we absolutely do share the chat back with you, so you can see some of the links. But you can also see some of the ideas that are coming through.

154
00:31:06.053 --> 00:31:16.380
Peggy Hoffman: And I'm just looking. We are tech alliance with tech standards, boards. And we can't balance all. But we have to participate in all these groups for their position.

155
00:31:16.849 --> 00:31:26.679
Peggy Hoffman: When I'm not, and I'd love to hear a little bit more about about your little bit more about. They can't balance at all, but have to participate.

156
00:31:27.030 --> 00:31:42.290
Peggy Hoffman: I I I'm wondering, as I look at something like that is, how can we apply technology supports to help them balance it like ha! And maybe this is just. We don't have an answer, but we can have a conversation. I can have a conversation.

157
00:31:46.350 --> 00:31:59.919
Peggy Hoffman: Oh, my goodness, I love that, Monica. Thank you. Thank you. AI artificial intelligence chat gpt is just one example of it. Somebody asked the question, alright.

158
00:31:59.960 --> 00:32:27.140
Peggy Hoffman: Let's dive in to some strategies to you, as a crp can do to prevent chapter volunteer burnout, and I say it that way. But let me also mention that some of this stuff is you're gonna train the volunteers to do this right? So some of it is training the volunteers to take on some of this role. But I do think as staff liaisons.

159
00:32:27.736 --> 00:32:36.089
Peggy Hoffman: We have an we have a responsibility to this particular this particular issue.

160
00:32:36.424 --> 00:33:00.189
Peggy Hoffman: And a and and a little plug. By the way. We are going to be launching on July tenth, and this information will come out. A staff lay is on training. It'll be a deep dive in person session in Washington, DC. With a pre webinar ahead of time. And it's does one thing we're gonna be talking about is is exactly this role of preventing volunteer burnout. So

161
00:33:00.210 --> 00:33:10.430
Peggy Hoffman: just a just a quick shout out there. But these strategies are ones you can use, and ones, I believe that you can support your chapters to do

162
00:33:10.780 --> 00:33:11.750
Peggy Hoffman: so.

163
00:33:11.890 --> 00:33:28.220
Peggy Hoffman: Number one is rethink the volunteer role. So we go back to the things that get. You know that our problem. We have to understand that having clarity around the volunteer role and having a volunteer role that fits into the schedule are 2 important aspects.

164
00:33:28.270 --> 00:33:38.199
Peggy Hoffman: This means that we have to be able to frame volunteer roles around. What's the difference? They're going to make? What's the clear goal where the metrics

165
00:33:38.220 --> 00:33:42.799
Peggy Hoffman: get that clarity out right, help people understand it.

166
00:33:43.390 --> 00:33:49.700
Peggy Hoffman: But the second thing is, allow the form to follow the function right?

167
00:33:49.900 --> 00:34:09.330
Peggy Hoffman: Say to yourselves. I mean, what do we really? What is the volunteer role? We really need to get this job done? A question that I have begun playing with that I'm starting to ask when I'm doing some of my volunteer chapter leader trainings. And we're talking about this issue. The question I began using with the groups is.

168
00:34:10.179 --> 00:34:11.120
Peggy Hoffman: is

169
00:34:11.440 --> 00:34:16.000
Peggy Hoffman: is it a committee? Is it a task force? Is it a work group? Is it an ad hoc position?

170
00:34:16.949 --> 00:34:46.179
Peggy Hoffman: Why am I saying this? Well, because we've been talking for years about taking jobs and and narrowing them down. And people are struggling with that. And I think they're struggling with it because we were not using the nomenclature. They're familiar with Number One. But I think they're also struggling with it because they're thinking of an either. Or and really, it's it's about saying, what what's the form that's gonna make that group work.

171
00:34:46.760 --> 00:34:57.640
Peggy Hoffman: I think you have to give them permission to have this conversation. You have to give permission to to explore, and you have to reward them for doing that.

172
00:34:57.880 --> 00:35:10.589
Peggy Hoffman: This is whether we're talking about a special interest group, a technical board, or a or a geographic group. It doesn't really matter. They need to figure out, what do they actually need to get the job done?

173
00:35:11.040 --> 00:35:16.000
Peggy Hoffman: 2. I think we had to reduce the chapter volunteer workload in general.

174
00:35:16.467 --> 00:35:42.860
Peggy Hoffman: And of course, a key way of that is tapping the technology. Now, you know technology. Let's well, let me. You got Bill Highway right here. The Bill highway chapter solution. It actually reduces the time volunteer spend on financial and administrative tasks. Right? So it centralizes an automatic on automates, banking finance and membership processes. And it does this wonderful data loop to help people make better decisions.

175
00:35:42.910 --> 00:36:08.130
Peggy Hoffman: So there's lots of different ways for for you to apply technology. I know that the Bill highway in Pexium and Chapter Spot, I think, are now parts of the of the family, I think, and I'm saying Chapter Spot is just come on board, and I and I know sarah can put this. But there's lots of technology solutions. That can help us

176
00:36:08.130 --> 00:36:16.369
Peggy Hoffman: make connections, and do. And to really, I would say, reduce the chapter the chapter load.

177
00:36:16.430 --> 00:36:39.370
Peggy Hoffman: There's also things like AI and chat gpt with Nig where we did the Chapter Academy. And what we've done is we've created webinars after the live event, and E and within Igp, our April event is going to be how to use AI in your chapter, and we're going to be talking about AI, and how it helps you with board minutes.

178
00:36:39.370 --> 00:36:51.360
Peggy Hoffman: AI, and how it helps you make write your marketing material. AI, and how it helps you take all of these, excel, spread list and put them down into an an engagement. Data.

179
00:36:51.710 --> 00:36:57.339
Peggy Hoffman: my point simply being that we have to make it more fun

180
00:36:57.410 --> 00:36:58.660
Peggy Hoffman: to do the job.

181
00:36:59.642 --> 00:37:06.719
Peggy Hoffman: And we have to help them learn how to spread the workaround through micro volunteering. And I I

182
00:37:08.090 --> 00:37:34.319
Peggy Hoffman: th. I'm just finding the chapters have the hardest time with micro volunting opportunities, and I'm thinking that we need to. We we need to be more proactive in helping them and really embrace the micro volunteering opportunities. We have to set up systems for them. Our own volunteer Portals should show those small jobs that can be done at the chapter level as well.

183
00:37:35.200 --> 00:37:36.170
Peggy Hoffman: 3

184
00:37:36.810 --> 00:37:38.950
Peggy Hoffman: offer opportunities

185
00:37:39.390 --> 00:37:54.690
Peggy Hoffman: for building skills. I loved. I saw somebody earlier say this, and I saw it on the poll that you are investing in and offering pool opportunities to build skills. I love that

186
00:37:54.800 --> 00:38:15.170
Peggy Hoffman: you need to offer training for all roles. I have got somebody who has asked me very specifically, she wants to talk to associations that are doing role specific training. If you do role specific training, can you please, put in chat so that I can make a connection.

187
00:38:15.170 --> 00:38:27.599
Peggy Hoffman: So we're looking for examples of role specific training. Okay, that was my little plug. And, by the way, that's this community, is she reached out to me. I said, I will ask in chat, okay, so there you go.

188
00:38:28.000 --> 00:38:31.739
Peggy Hoffman: And actually, let's let's follow up to Clara's question.

189
00:38:31.780 --> 00:38:44.709
Peggy Hoffman: what micro volunteering jobs are ideas? Do you have that your chapters are using? So put both of those in there? Carla does Mike with it? Keep going, keep going. I'm loving this loving, this. Okay.

190
00:38:45.880 --> 00:38:48.399
Peggy Hoffman: deliver training in multiple ways.

191
00:38:48.450 --> 00:38:59.120
Peggy Hoffman: You know, I know we think about webinars. I know we think about in person. Do you think about website resources? Do you think about one page newsletters?

192
00:38:59.940 --> 00:39:24.600
Peggy Hoffman: Then lead the chapters to your resources, lead the chapters to figuring out these. These opportunities, do case studies and print those case studies off about how a chapter is used. The resources. Let me give you 3 cool things. I just did the Nigp Chapter Leader Conference. We had a great time. One of the things we did was we had a puzzle contest. We made puzzles.

193
00:39:24.923 --> 00:39:51.759
Peggy Hoffman: You know they were. I think there were 30 piece puzzles. And you can get them on the things. We made a puzzle for each of the main resources available for chapters. So the Resource library, the Chapter Ambassador is the sneeze, the the chapter hosting, you know bunch of things, and we had them get it tables, and there was the contest to see who could put it through and discover it, and then we held it up.

194
00:39:51.840 --> 00:39:55.830
Peggy Hoffman: Lots of fun, lots of exciting things.

195
00:39:55.840 --> 00:39:59.010
Peggy Hoffman: It was our way of leading chapters to the resources.

196
00:39:59.070 --> 00:40:11.870
Peggy Hoffman: Then on our last webinar we took a question from somebody. They said, Why, what ideas on this? We stopped. The webinar went to the lot, went to the live site.

197
00:40:12.110 --> 00:40:13.640
Peggy Hoffman: My contact

198
00:40:13.820 --> 00:40:22.349
Peggy Hoffman: Jennifer jennifer actually showed them how they could answer their question by connecting to the resources.

199
00:40:22.470 --> 00:40:42.049
Peggy Hoffman: And then the last thing I wanna share is we did a hat parade, an in person hat parade, where all of the chapter ambassadors, a couple of the Smees subject matter experts who could help chapters the the person who actually ranges for some free speakers, so that all these people came with their paths.

200
00:40:42.130 --> 00:40:45.450
Peggy Hoffman: And they said, The hat I'm wearing helps you solve this

201
00:40:45.530 --> 00:40:48.990
Peggy Hoffman: lots of ways. You can lead chapters to resources.

202
00:40:49.060 --> 00:41:03.980
Peggy Hoffman: I think there are 2 extra things I wanna highlight on this slide, though, that one is showing right now connect to the day job. Every time we're doing skill development connected to the day job that helps you get them committed to the training which will help them

203
00:41:03.980 --> 00:41:19.410
Peggy Hoffman: and invest in leaders. Early. I'm working with 2 different organizations right now where we're doing emerging leaders programs and their cohorts. And then cohorts last a couple of you know. One of them lasts 4 months, and one of them lasts 6 months.

204
00:41:20.320 --> 00:41:22.150
Peggy Hoffman: 9 months. Excuse me.

205
00:41:22.160 --> 00:41:37.290
Peggy Hoffman: bottom line is, these are people who have not yet become leaders. We're getting them involved in the leaders in in leadership learning connected to their job in a way that gets them involved and engaged in it.

206
00:41:38.320 --> 00:41:42.559
Peggy Hoffman: Okay, create a supportive environment. You know, I

207
00:41:43.820 --> 00:41:53.449
Peggy Hoffman: ask for their opinion. Offer perks cultivate this culture, right? That says that their voice counts.

208
00:41:53.480 --> 00:41:59.820
Peggy Hoffman: I mean, I think at the end of the day we need to remind them that

209
00:42:01.460 --> 00:42:07.120
Peggy Hoffman: Their chapter needs them, in fact, may not exist without them.

210
00:42:07.840 --> 00:42:14.750
Peggy Hoffman: and connecting what they're doing to the Chapter and the Association's mission and goals.

211
00:42:16.169 --> 00:42:23.349
Peggy Hoffman: This is about painting the story. Now, National Volunteer Week is coming up. Paint the story. What is the impact?

212
00:42:23.640 --> 00:42:25.250
Peggy Hoffman: How has

213
00:42:25.260 --> 00:42:26.693
Peggy Hoffman: how has

214
00:42:27.915 --> 00:42:39.289
Peggy Hoffman: How has X Chapter made a difference in the lives of a member. Okay, paint the story, tell the story, and at the entire time

215
00:42:39.610 --> 00:42:54.796
Peggy Hoffman: point to them and say, Look what you did, and then point to the members and say, Look what they did, right? And I, I think it's really important that we create this supportive environment. And this also means we have to be available to them. 24, 7.

216
00:42:57.530 --> 00:43:12.859
Peggy Hoffman: Did I say that out loud? I did. And I don't mean you personally, I mean your system, your network, your website, your community has to be available all the time. So think about that. Think, how do you make?

217
00:43:12.930 --> 00:43:14.460
Peggy Hoffman: How do you?

218
00:43:14.490 --> 00:43:16.229
Peggy Hoffman: How do you bring to life

219
00:43:16.670 --> 00:43:20.270
Peggy Hoffman: right? The fact that this is a rich, rich community

220
00:43:20.760 --> 00:43:27.060
Peggy Hoffman: which gets us to connecting them with their peers in a very focused specific way

221
00:43:27.210 --> 00:43:28.300
Peggy Hoffman: in chat.

222
00:43:28.680 --> 00:43:33.060
Peggy Hoffman: How do you do you offer any kind of a

223
00:43:33.290 --> 00:43:41.882
Peggy Hoffman: pair out a peer-to-peer, a mentoring? Do you offer an online community? Maybe a slack channel.

224
00:43:42.540 --> 00:43:51.489
Peggy Hoffman: How do you connect the dots? Connect the people? I should say not. The dots connect the people. Give me some examples of how you connect the people?

225
00:43:57.207 --> 00:44:14.910
Peggy Hoffman: So I'm seeing a great response from colleen. And I'm gonna ask Colleen, could you go ahead and that got sent? Unfortunately, the host and panelists can you resend it to? Everyone got it. You have to scroll down and click it. The default, for some reason, is host and panelists.

226
00:44:17.720 --> 00:44:30.639
Peggy Hoffman: okay. So Lena's got a group. And Monica's got an online community. Now, here's what I'm gonna ask if you've got a group I want to know who's got an online community or a group that is

227
00:44:30.750 --> 00:44:31.930
Peggy Hoffman: rocking.

228
00:44:32.550 --> 00:44:33.530
Peggy Hoffman: not

229
00:44:33.670 --> 00:44:46.429
Peggy Hoffman: an echo chamber, not quiet, but rocking. I'd love to hear who's got a rocking community, because a large part of us connecting to peers has got to be digital as well as in person.

230
00:44:46.490 --> 00:45:13.099
Peggy Hoffman: So what are the other ways? You have season. Michelle's got. Yes, Michelle does have season leaders mentoring, incoming. I love that. If you guys have an example that you can share in chat or share to me, or and or Sarah, so we can share out. That would be great. I think that the leader to leader mentoring examples are great. And Igp has a has 2 things that are that I would like to that I'd like to share.

231
00:45:13.260 --> 00:45:31.469
Peggy Hoffman: and we can share these with you. I'm pretty sure one is their chapter ambassadors which are geographically organized to work with chapters. And they have a certain amount of budget to actually go to chapters, and they have responsibilities to align with a particular chapter not unusual.

232
00:45:31.480 --> 00:45:47.720
Peggy Hoffman: But I really like the program they just launched, which are the chapter sneeze. These are seasoned leaders who have this particular interest in, let's say, member engagement or strategic planning, or finance, or social media. And I

233
00:45:47.720 --> 00:46:04.419
Peggy Hoffman: say to you, they use a simple form. I, my chapter, needs help with X, and then Jennifer connects them to this, me that will help them. And that is a great way for you to connect to people by, based on interest, passion and need.

234
00:46:08.980 --> 00:46:13.816
Peggy Hoffman: Okay, Monica, we got to follow up with you absolutely on that.

235
00:46:15.500 --> 00:46:22.259
Peggy Hoffman: So mentor opportunities are very popular. The online community is going to take a little more time. I know that, Carla great! I love it.

236
00:46:24.540 --> 00:46:31.589
Peggy Hoffman: Oh, that's neat. Francis says that some of them sections have interested members to shadow them at the annual meeting. I like that

237
00:46:34.240 --> 00:46:35.859
Peggy Hoffman: excellent, all right.

238
00:46:36.150 --> 00:46:38.212
Peggy Hoffman: 5 is, can

239
00:46:40.130 --> 00:46:46.329
Peggy Hoffman: Oh, I'm sorry, and then but make sure you're not alone. Okay? And then 6 is to spark joy.

240
00:46:46.560 --> 00:46:59.830
Peggy Hoffman: add to end with spark joy. Because we wanted to start with spark joy. It's a dash of celebration and heavy doses of recognition.

241
00:47:01.065 --> 00:47:12.949
Peggy Hoffman: I know that we do a good job at our chapter leader programs or our Sig leader programs, or our volunteer programs of celebrating them.

242
00:47:13.160 --> 00:47:22.159
Peggy Hoffman: How often do we celebrate them to the larger membership? So make sure your dash of celebration isn't just

243
00:47:24.180 --> 00:47:25.620
Peggy Hoffman: isn't just

244
00:47:28.090 --> 00:47:29.590
Peggy Hoffman: in the Chamber

245
00:47:29.790 --> 00:47:31.950
Peggy Hoffman: right? But it's beyond.

246
00:47:32.030 --> 00:47:38.129
Peggy Hoffman: That's where National Volunteer Week comes in. I believe it gives us an opportunity to shout from the rooftops, right?

247
00:47:38.670 --> 00:47:53.739
Peggy Hoffman: So the dash of celebration means, give a party right? Give a shout out so definitely do your volunteer reception. Just make sure that you have someone proactively helping people feel part of that community.

248
00:47:53.740 --> 00:48:23.660
Peggy Hoffman: Do your volunteer thing. Make sure that you that you have the parties. One thing's one crp told me that every time she visits a chapter she brings a party with her. I'm like that is brilliant, I said, what kind of party do you bring with you? And she says, Oh, Peggy, I bring with me I bring with me. Sometimes it is I pick up a meal for the for the board. Sometimes I bring party hats. If I know somebody, they've done a something that's really important, that yes.

249
00:48:23.720 --> 00:48:25.299
Peggy Hoffman: how cool is that

250
00:48:25.310 --> 00:48:35.370
Peggy Hoffman: to do a to do to bring the party with you? Right? But heavy doses of recognition. This is, means you taking a quick email

251
00:48:35.370 --> 00:48:59.460
Peggy Hoffman: to say to to say to Sue's, you did a great job right? And I love calling. This is our member, our our member weekly email. Here's a volunteer, or here's a state event run by oftentimes volunteers, right? So, being able to absolutely do, the shout out is going to be very important.

252
00:48:59.670 --> 00:49:12.499
Peggy Hoffman: so I would love you to light up. Thank you, colleen, for throwing that out there. I'd like you all to light up with examples of how you can do recognition.

253
00:49:12.520 --> 00:49:15.950
Peggy Hoffman: So we've got the spot in the member. Member, thing!

254
00:49:16.320 --> 00:49:23.389
Peggy Hoffman: Does anybody have issues that sometimes I was upset? Someone got hired, but they didn't. Oh, my goodness!

255
00:49:23.400 --> 00:49:49.560
Peggy Hoffman: Oh, I love that! And of course Francis comes what comes in with a with a with a great recommendation. You know what I think is interesting. Monica. If I had a volunteer that didn't feel like they were recognized, I think I would go back to them, and I would say, how would you like to be recognized? Happy to put the spotlight in? But that's an interesting, that's an that's an interesting. Conversation there.

256
00:49:50.823 --> 00:49:54.766
Peggy Hoffman: Excellent! I mean I love it so.

257
00:49:56.900 --> 00:50:16.620
Peggy Hoffman: Oh, I love that so colleen had a great idea. They sent succulents last year. Bought them up it and a customized thank you. They loved it in post on social media. Colleen. Can you share some of those pictures? Oh, my gosh! I'd love to put from my website to show another example. I love that I love that.

258
00:50:17.610 --> 00:50:36.124
Peggy Hoffman: Oh, so so thank you for throwing that out there. This idea of the pinnacle award that recognizes innovative projects. If you've got any details on that, you can share it. So people can. That's an idea to steal. So far steal Colleen's idea. Steal legal's idea.

259
00:50:37.700 --> 00:50:39.409
Peggy Hoffman: Oh, I love this.

260
00:50:39.790 --> 00:50:46.120
Peggy Hoffman: And Alicia, we'd love to see that video last year's video. Steal that idea.

261
00:50:47.050 --> 00:51:15.589
Peggy Hoffman: Oh, Wesley, thank you. Another example. We recognize somebody's somebody's expertise and success by asking them to lead the training session right? Like you did this. Now, the caveat being, you might have to help them be trained to do that. But I love that idea. Steal that idea right? Steal that idea. Oh, thank you

262
00:51:17.650 --> 00:51:30.576
Peggy Hoffman: so, Monica? Swag is great, you know. What else you could do is we gave swag to crps at one of our virtual Cx's this little, this little guy

263
00:51:31.390 --> 00:51:40.419
Peggy Hoffman: And it was actually somebody who donated them. And then we gave this one, which is my favorite, which comes from event guard. Right?

264
00:51:40.510 --> 00:51:44.489
Peggy Hoffman: So I'm saying, you're saying to me, Peggy, what's that got to do with my question?

265
00:51:45.200 --> 00:51:54.920
Peggy Hoffman: Have somebody else support the the swag? See if you can get somebody else to help you pay for that swag right?

266
00:51:55.370 --> 00:51:59.559
Peggy Hoffman: So I think that I think that I think that that's

267
00:52:00.080 --> 00:52:02.590
Peggy Hoffman: that's kind of part of what you have to do.

268
00:52:04.350 --> 00:52:14.114
Peggy Hoffman: Oh, colleen, I love that when you do something great, and other people trying to buy it from you is probably suggest that you've got. You've got a winner there.

269
00:52:14.580 --> 00:52:17.930
Peggy Hoffman: Let's see what else? What? Who else has got a great idea.

270
00:52:17.970 --> 00:52:20.209
Peggy Hoffman: and if anybody has a

271
00:52:20.610 --> 00:52:24.958
Peggy Hoffman: an idea for Monica on other swag.

272
00:52:26.360 --> 00:52:29.700
Peggy Hoffman: that would be kind of neat for you to help her out. There.

273
00:52:30.750 --> 00:52:37.440
Peggy Hoffman: let's see, I'm looking for other other ideas. Come on. You guys are a creative bunch. I know.

274
00:52:40.910 --> 00:52:51.790
Peggy Hoffman: beautiful. Look at this just I'm heading back to it. Yes, everybody take a look at and and nay, Ops chapter mentoring program link that that was put in there.

275
00:52:58.663 --> 00:53:06.400
Peggy Hoffman: Thank you. Thank you for sharing that totally totally. Love that

276
00:53:09.500 --> 00:53:17.529
Peggy Hoffman: Oh, Francis, that is great inexpensive frames, Meg, naming the committee, each a picture of them. And you know what else you could do is you could

277
00:53:17.700 --> 00:53:37.760
Peggy Hoffman: send that photo to them electronically. And say, You know, we're we? We're saving the money to put back into X, but wanted you to have this picture. And actually, a lot of people are saving digital pictures. So great way to do that is, you take the time and effort to get the image

278
00:53:37.770 --> 00:53:43.810
Peggy Hoffman: created and shared, and let them take the take. Use it the way they want to.

279
00:53:45.850 --> 00:53:46.790
Peggy Hoffman: Yes.

280
00:53:46.920 --> 00:53:48.090
Peggy Hoffman: yes.

281
00:53:48.330 --> 00:53:50.040
Peggy Hoffman: bunches of stickers.

282
00:53:51.660 --> 00:54:18.479
Peggy Hoffman: Oh, no. Okay. So, Becky, thank you for that idea. So maybe we have to co-OP the budget of somebody else. Right? So this idea of your meetings your conference is already doing. They already have to do lanyards. What if they ordered the lanyards? They ordered a small supply in a different color that went out to the chapter leaders. Wow! Or the Sig leaders, or all volunteers. Right? I love that.

283
00:54:19.530 --> 00:54:29.399
Peggy Hoffman: Okay. And Alicia comes back with another reminder that sometimes the best swag is access to something that they want, that we're doing

284
00:54:30.410 --> 00:54:37.989
Peggy Hoffman: a particular leadership program back in the day when Wesley was with wraps. I'm just going to call him out. On this.

285
00:54:37.990 --> 00:55:00.509
Peggy Hoffman: They were launching a new Lms. And one of the things that they did was which was supportive to the Lms. Team, but also supportive to West. Being able to recognize and support his volunteers was, they got a chance to do a couple of the of the Chapter 101 and and some training things in the Lms. For free. Also introduce them to this new Lms.

286
00:55:00.510 --> 00:55:08.929
Peggy Hoffman: Again, another way of connecting with another department that has money and or resources to help you get the job done.

287
00:55:12.450 --> 00:55:28.169
Peggy Hoffman: and a fire sale, I mean, how else can you spark? Joy? Then, putting a little heat into this situation, I totally totally loved it. Yes, Wesley, thank you, for I was hoping I didn't get that too wrong. Alright.

288
00:55:28.270 --> 00:55:57.680
Peggy Hoffman: We want to make sure that we can spark joy in a in our really spark joy for our volunteers. I think it will spark joy for ourselves, which I also think is really important. Keep the ideas coming. In fact, we're gonna keep the ideas coming. We're gonna have on our next webinar, the fabulous. But Elizabeth Angle come in and talk about how we can work better with our.

289
00:55:57.680 --> 00:56:15.509
Peggy Hoffman: with our our components on membership growth, whether you have a virtual or or an in person. Chapter, whether you're talking about a chapter, a Sig and knowledge community, a tech board. There is this tug and pull around membership.

290
00:56:15.730 --> 00:56:26.470
Peggy Hoffman: and we're super excited to be able to have elizabeth come in and lead a really dynamic conversation. I will warn you.

291
00:56:26.520 --> 00:56:43.790
Peggy Hoffman: I will warn you. Your fingers will grow tired taking notes during this number One and number 2. Once you sit in that one, you are going to want to make sure that you have registered for Part 2, which will be at our DC, cx.

292
00:56:43.790 --> 00:57:05.080
Peggy Hoffman: so this year you might have noticed with Cx. That we are doing the Cx. That we are doing a deep dive. The deep dive on non Dues revenue, a big pain point for chapters in Chicago and a big, deep dive on membership in DC. And this is gonna be part one of this.

293
00:57:05.420 --> 00:57:15.210
Peggy Hoffman: I have got 30 s left, and there's 30 s, and we get gives me the opportunity to say, Check out the bill. Highway success stories

294
00:57:15.370 --> 00:57:28.059
Peggy Hoffman: definitely. Check out what we're able to do for you, Bill. Highway mariner. We'll talk with you, and whatever you do, spark a little joy in your life

295
00:57:28.390 --> 00:57:30.000
Peggy Hoffman: and your volunteer's life.

296
00:57:30.180 --> 00:57:31.650
Peggy Hoffman: It's been great.

297
00:57:31.810 --> 00:57:32.980
Peggy Hoffman: I'm joyful.