00:30:45 Christine Trotto: Would LOVE to renovate my entire lawn! 00:30:56 Wendy Howard: Hi From Chicago, I would love to renovate my kitchen 00:30:58 Sarah at Billhighway: Yes, we’re recording this webinar!​ ​ We’ll share the slide deck, chat & recording in a follow-up email​ ​ Attending live earns you 1 CAE credit​ ​ Please fill out our post-webinar survey​ :-) 00:31:12 Danelkis Serra: Hello everyone! So much to revamp! 00:32:08 Sarah at Billhighway: In Benchmarking Report, 1/3 (37%) said they made a substantial change and more than 1/3 (37%) said they expected to make changes.  00:34:00 Sarah at Billhighway: Don't forget to scroll on the poll for more options 00:34:16 Sarah at Billhighway: If you put other, tell us in chat 00:34:48 Martha Huckaby: Other = conference strategy 00:35:19 Jessica Perry: Other - engagement and collaboration tools/opportunities 00:36:07 Mary Byers: Why: lower participation and engagement, difficulty finding leaders. 00:36:34 Chris Apple: Other: Stakeholder feedback 00:36:35 Sarah at Billhighway: If you answer "other" to "Why are we changing?' - tell us in chat 00:36:53 Rachael Sifuentes: Other: Understanding the relationship between the national organization, how it supports local chapters, and what that relationship should look like. 00:36:56 Martha Huckaby: Why - need a more consistent experience for all members across states and between national and states 00:38:04 Rachael Sifuentes: Yes, exactly. 00:39:15 Sarah at Billhighway: Mismatch with strategic priorities - can you share more? 00:41:00 Mary Byers: Love this way to look at it: reno, remodel or rebuild. Great language to use with volunteers as we discuss the topic. 00:41:01 Matt Schroeder: Chapters not understanding their role in the strategic plan or chapters not thinking its part of their responsibilities. 00:41:07 Laurie Kulikosky: I'm a fairly new CEO at an org with chapters. This is my first association with chapters. I have noticed that chapters are helpful for brand recognition and grassroots outreach, but our chapters don't seem very interested in getting their participants to join our org. I find that odd. Is this a problem for others? 00:41:34 Sarah at Billhighway: Good question from Laurie: I'm a fairly new CEO at an org with chapters. This is my first association with chapters. I have noticed that chapters are helpful for brand recognition and grassroots outreach, but our chapters don't seem very interested in getting their participants to join our org. I find that odd. Is this a problem for others? 00:43:28 Rachael Sifuentes: @Laurie - We experience this with our student chapters. They are members of their local chapter, but hesitate to join (or see the value) in joining the national organization. 00:43:40 Sarah at Billhighway: Here's the RIMS Case Study if you want to learn more: https://www.billhighway.co/transforming-volunteer-leadership-how-rims-billhighway-empower-chapters/ 00:45:20 Sarah at Billhighway: RIMS isn’t the only organization to see their relationship with components transformed thanks to the help of Billhighway. Contact Mark Prevost (mprevost@billhighway.com) to learn how Billhighway can help solve your component and volunteer leadership challenges. 00:45:26 Sarah at Billhighway: We also have a Case Study about how SWE is using Billhighway for international chapters - https://www.billhighway.co/the-society-of-women-engineers-strengthens-its-support-of-global-and-domestic-components-with-billhighway/ 00:45:32 Danelkis Serra: @Laurie, we have the same situation. I would love to connect with you (or anyone else interested in sharing ideas) Please feel free to connect with me - https://www.linkedin.com/in/danelkis/ 00:45:35 Laurie Kulikosky: Thanks Rachel. The structure here is to join national and select a chapter, but our chapters allow people to attend pretty much any of their education or anything else will little interest in getting folks to sign up. They get a portion of funds based on memberships but still doesn't seem to be a big motivator. 00:47:07 Kelsey Fredkin: @laurie- my organization struggles with this too. we surveyed our chapter leaders and "supporting membership growth" was the lowest rated "role" they saw themselves participating in. 00:47:12 Jessica Lombardo: 39:) 00:47:59 Sarah at Billhighway: Are you doing any renos at your org? 00:48:30 Angie Hickman: working on getting state assns. to encourage their members to join national org 00:49:00 Pamela Gabrish: I think our problem is not activity, but impact. For instance, we just did a big re-org of our infrastructure, but our upcoming president just mentioned that he didn't think it would have any impact! 00:49:10 Tiffany Kildale: Revamping member recruitment assets for our chapters to use, with insight and feedback from the chapters at what they find helpful. 00:50:22 Laurie Kulikosky: thanks everyone for your input and commiseration! 00:54:55 Mary Byers: Iterative change is a valuable concept when working with chapter change. 00:59:07 Martha Huckaby: National will be taking over all fiscal risk in the chapter model and allow state volunteers to do what they like to do - engagement, program development 01:02:11 Martha Huckaby: Agree Mary! 01:03:15 Martha Huckaby: You are correct, Peggy! It's hard for any of us to adjust to change, let alone multiple big changes. 01:09:20 Monica Rynders: We have a Council under the Board, and we have 13 regions with 13 region directors. 01:09:32 Monica Rynders: selecting the right region director is VERY important 01:10:09 Monica Rynders: our chapters vote for their region director and sometimes they have voted in idiots 01:10:58 Mary Byers: @Moncia Rynders Your last sentence made me laugh! Sad but true. 01:12:33 Sarah at Billhighway: https://werc.org/ 01:13:18 Monica Rynders: if I could change it, I would have the Board select the region directors with a rigid application process. 01:14:07 Sarah at Billhighway: These are the whitepapers Peggy is referring to: ​ https://marinermanagement.com/wp-content/uploads/2018/11/The-Evolution-of-the-Chapter-10_2017.pdf​ ​ https://marinermanagement.com/wp-content/uploads/2015/05/chptofthefuture15.pdf 01:19:36 Sarah at Billhighway: Generic Roadmap - Identify the why and the relevant metrics which confirm impact - Assess the program against the why - Go deeper - use the reflection questions - Create the business case - Charge a design team - Test the concept - in dialog, in pilot - Build a blueprint for implementation - Take the first step 01:25:00 Pamela Gabrish: Need to join next meeting - thank you! 01:26:01 Sarah at Billhighway: Thanks for joining us, Pamela! 01:26:11 Sarah at Billhighway: We'll share the recording & slide deck 01:26:14 Kelsey Fredkin: have you worked with orgs that have gone through this process and determined that chapters, groups, etc. were not needed? 01:27:11 Monica Rynders: we are doing a review of our goverance structure - we can't change what we are doing without reviewing and changing our bylaws 01:27:17 Kelsey Fredkin: thank you! 01:27:18 Martha Huckaby: Thank you for another informative session. 01:27:39 Abigail Solazzo: Great session! Thank you! 01:28:24 Sarah at Billhighway: Let Peggy know if you want to join one of the work groups 01:28:28 Sarah at Billhighway: The Billhighway CRP Roundtables are back! Hope to see you in October >> https://www.billhighway.co/events/category/chapter-roundtable/ 01:28:40 Sarah at Billhighway: Join us for our next webinars: https://www.billhighway.co/event/beyond-borders-uniting-chapter-communications/ https://www.billhighway.co/event/everything-you-need-to-know-about-chatgpt-the-hottest-and-scariest-technology-of-2023/ 01:28:54 Sarah at Billhighway: Thank you everyone for joining us! So much good content 01:28:59 Sarah at Billhighway: Thank you, thank you, Peggy! :-) 01:29:00 Tiffany Kildale: Thanks for a great session! 01:29:01 Chris Apple: Thank you, Peggy 01:29:05 Danelkis Serra: Thank you! 01:29:07 Rachael Sifuentes: So helpful. Thank you! 01:29:07 Dionne Thompson: Thank you! 01:29:08 Sarah at Billhighway: Have a great rest of your day! 01:29:08 Christine Trotto: Thank you! 01:29:10 Karina Urena: Thank you so much!