Programme update: benefits impacted by COVID-19

Last updated on 23rd June, 2022 at 01:23 pm

We care about your wellbeing and about helping you live your best financial life even during uncertain and troubling times.

Please see below how your benefits are impacted:

Trauma, Assault & HIV Assist available to all Reality members
We will be providing all Reality members with 24-hour telephonic emergency assistance and counselling. You will receive help in a situation relating to assault, trauma or accidental exposure to HIV. The helpline is manned by professional resource nurses, maintaining a high level of service. This benefit can be accessed by sending an email to info@sanlamreality.co.za and one our agents will get someone to call you back; alternatively call 011 745 9101.

Legal Assist for all Reality members
The current situation can result in a host of new and often complicated legal issues. To assist you with this, we will be providing all Reality members with access to an unlimited 24/7 telephonic legal advice line manned by qualified in-house attorneys. In addition, if needed, members will be provided with a referral to an attorney for a free 30-minute consultation, letter of demand and telephone call. This benefit can be accessed by emailing info@sanlamreality.co.za and one of our agents will get someone to call you back; alternatively call 011 745 9101.

Your gym benefits

All gyms are open with certain restrictions.

Virgin Active
Virgin Active is operational, and all COVID-19 protocols are in place. For more information, contact Virgin Active by clicking https://hello.virginactive.co.za/assist/how-is-virgin-active-covid-secure.

Planet Fitness and JustGym
Planet Fitness and JustGym are operational, and all COVID-19 protocols are in place. For more information, visit the Planet Fitness and JustGym FAQs by clicking here, or contact them directly by clicking here.

Your travel benefits

FlySafair

FlySafair is operational, and all COVID-19 protocols are in place.

Bidvest Premier Lounges
Enjoy complimentary access to the Bidvest Premier Lounge in the domestic departure areas of South Africa’s major airports. Bidvest is operational and all COVID-19 protocols are in place.

Intercape Bus
Intercape Bus is operational, and all COVID-19 protocols are in place.

Protea Hotels by Marriott®
Protea Hotels by Marriott® is committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and external experts in food and water safety, hygiene and infection prevention, and hotel operations, the Marriott Cleanliness Council is redefining their cleaning and safety standards. They will actively monitor and improve our solutions to ensure a continued focus on the health and safety of our guests and associates.

To see the changes Protea Hotels by Marriott® will be implementing, click here.

To read the Commitment to Clean, click here.

Tempest Car Hire
All Tempest Car Hire branches and depots around the country are open to meet your rental requirements. Owing to some residual complexities, we will require a 48-hour lead time to facilitate your reservation. Our operations team will make contact once a reservation is made to finalise the booking accordingly and to ensure our service providers are available to meet your request. To read the safety procedures and processes that Tempest has put in place, click here.

Your entertainment benefits

Nu Metro
Nu Metro has opened their doors from Monday to Sunday and is ready to welcome you. All COVID-19 protocols are in place.

Book online

• Your temperature will be taken when entering the cinema
• You will be required to sanitise at the entrance of the cinema
• Wear a mask when visiting your nearest Nu Metro cinema
• Masks may only be removed while you’re enjoying your snacks and refreshments
• Cinemas will be sanitised between each show
• Some seats will be blocked off in the cinema to ensure the cinema does not exceed the limit and so that patrons are distanced

Please note: Cinemas at Key West and Parkview shopping centres will remain closed for now.

For a full list of the new regulations, click here. Here to link to- https://numetro.co.za/covid-19/

Still got questions? Email us on info@sanlamreality.co.za.