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In 2023, Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022 report.
interactions/year on voice, email, chat, messaging, social media
experts dedicated to helping businesses grow
clients located in 100 countries
active users
AI is everywhere, but is it living up to contact centre expectations? Find out why AI orchestration delivers the full benefits of AI even on traditional channels.
Nurturing a culture of job satisfaction is well worth the effort. Happy call centre agents provide the professionalism customers crave and the productivity contact centres rely upon.
When your Contact Centre as a Service (CCaaS) solution provider is also your telecom provider, quality service and compliance with contact centre regulations become simpler. Discover how you can concentrate on customer experience not red tape.
Link cross-channel interactions with each customer into meaningful conversations.
Automate processes and assist advisers with an end-to-end omnichannel solution combining AI technologies such as conversational AI, generative AI, sentiment analysis, speech analysis.
Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
Contact center optimization improves your business performance. We can help you turn your contact center KPIs into growth drivers.
Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability.
Odigo Customer Care Services provide answers and problem solve, 24/7/365.
Keep achieving amazing results with a dedicated contact centre customer success partner who knows the Odigo solution™ and your organisation.
Help your agents and supervisors rapidly transition to your new contact centre solution and build expert skills for the future.
Enhance everyday efficiency and harness advanced solution features with the help of technical experts to ensure operational success.
*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
*Gartner Peer Insights: based on 22 reviews, as of 30 November 2022.
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