What sort of problems can the program help me with?
We are a full-service family wellness program that provides help with: work or career concerns; relationship concerns; parenting support; legal concerns; grief and loss or change; financial troubles; eldercare and childcare; domestic violence and sexual assault; depression, anxiety and other mental health challenges; coping with stress; conflict resolution; chemical dependency; and anything that life throws your way.

How do I access the program?
Simply call 888-243-5744. Professional intake consultants are available to answer your call day or night. We are here to help 24/7/365.

Does the call have to be in English?
No. The program is fully integrated in English and Spanish services.

Who will answer my call?
A trained, professional intake consultant will answer your call with compassion and provide non-judgmental guidance to your questions and concerns. If requested, you can be transferred to a counselor right away for in-the-moment support.

Can a call be for a friend or family member?
Absolutely. We want to assist any way we can.

Who will know about my call?
No one. Your call to the program is strictly confidential. Within the limits of the law, no one will know you used the program unless you tell them. You may remain anonymous in our system if you choose.

How often can someone call the program?
There is no limit to the number of calls to the program.

Can I see a counselor after my call?
Yes. We offer face-to-face counseling throughout the United States, Puerto Rico and the Dominican Republic. All callers will be offered face-to-face counseling in a location of their choosing. Callers get up to four sessions of solution focused counseling.

When can someone call or text?
24 hours per day, 7 days a week.

Must names be given?
No.

Do helpline advocates tell MLB, MLBPA or agents about calls or texts?
No.

Can a call or text be for a friend or family member?
Yes.

Does the call or text have to be in English?
No, the Helpline Advocates speak Spanish and English. We also have a language line that provides an immediate translator for more than 100 other languages.

Who will answer the call or text?
Trained and experienced Helpline Advocates who will listen without judgment to questions, concerns or problems, and provide relevant information, referrals or counseling.

Why would anyone call a stranger?
Helpline advocates are available to give their full attention to anyone who calls or texts. Stories can be shared freely with someone uninvolved in the situation. Speaking with friends and family can also be helpful, but there is no need to choose only one source for help and information.

How often can anyone call the helpline?
There is no limit to the number of calls or texts to the helpline seeking information or assistance. Where necessary, advocates will provide ongoing crisis support until the caller can be matched up with local services.

Will the advocate ask questions and do they have to be answered?
People who contact the Helpline can share as much or as little of their question or concern as they want. The advocate will ask questions to help understand the situation, but they don't have to be answered.

Can you contact other resources?
Yes. This Helpline is for the exclusive use of MLBPA members, partners, and family, but you are free to use other resources, including the National Domestic Violence Hotline (1-800-799-7233), National Domestic Violence Teen Hotline (1-866-331-9474) or your local domestic violence provider's services.