Bianca A. Briola

As providers look to uncover new revenue lines that can serve to mitigate the impact of rising costs and drug shortages, it’s little surprise that outpatient retail pharmacies are on their minds. Retail pharmacies operated by health systems can also enhance population health initiatives and patient care as part of an integrated delivery network. To deliver a return on investment, retail pharmacies are best suited for organizations that employ at least 5,000 individuals and have a consistent… Show more

As providers look to uncover new revenue lines that can serve to mitigate the impact of rising costs and drug shortages, it’s little surprise that outpatient retail pharmacies are on their minds. Retail pharmacies operated by health systems can also enhance population health initiatives and patient care as part of an integrated delivery network. To deliver a return on investment, retail pharmacies are best suited for organizations that employ at least 5,000 individuals and have a consistent census of more than 250 patients. Show less

To thrive in today's challenging healthcare environment, organizations need swift, enterprise-wide change in order to accelerate financial, clinical and operational excellence. An expert from Premier outlines three keys to a successful transformation journey.

The business of healthcare is encountering unparalleled challenges that put the financial stability of hospitals and health systems at risk as they prepare for the future. The risk associated with federal payment program penalties adds up to millions if not managed properly. At the same time, the industry’s shift toward value-based payment models is forcing hospitals and health systems to acquire more risk than some are prepared to manage. Additionally, as consumers are being given more… Show more

The business of healthcare is encountering unparalleled challenges that put the financial stability of hospitals and health systems at risk as they prepare for the future. The risk associated with federal payment program penalties adds up to millions if not managed properly. At the same time, the industry’s shift toward value-based payment models is forcing hospitals and health systems to acquire more risk than some are prepared to manage. Additionally, as consumers are being given more options, organizations are trying to demonstrate their value to patients in order to hold back new competitors. Show less

In just 14 months, Duke Regional Hospital implemented a post-discharge call process using non-clinical staff. This process reduced the likelihood of 30- day readmissions and increased patient satisfaction scores for all HCAHPS dimensions. By standardizing and centralizing the post-discharge call process, as well as developing specific scripts and protocols, facilities can use non-clinical
staff to conduct services recovery to improve patient satisfaction, identify areas for performance… Show more

In just 14 months, Duke Regional Hospital implemented a post-discharge call process using non-clinical staff. This process reduced the likelihood of 30- day readmissions and increased patient satisfaction scores for all HCAHPS dimensions. By standardizing and centralizing the post-discharge call process, as well as developing specific scripts and protocols, facilities can use non-clinical
staff to conduct services recovery to improve patient satisfaction, identify areas for performance improvement, and escalate clinical and psycho-social concerns to appropriate resources to decrease readmissions. Show less