trust index

Graham Media Group's 'Trust Index' recognized among industry's best as fact-checking efforts surge

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As the 2020 election draws closer and closer, broadcasters across the country are bolstering their fact-checking operations -- and Graham Media Group is among them.

In fact, Graham Media Group was recognized in a recent TV News Check article for the company's Trust Index, the initiative and verification system to combat misinformation campaigns that target local media.

Trust Index was created out of a partnership with Fathm, a global leader in the fight against misinformation. Since the start of the year, Graham Media Group has been working with Fergus Bell, Fathm’s founder and CEO, in conjunction with newsroom leadership, to train the company's journalists to identify and stop the spread of misinformation.

“The misinformation tactics we saw in the 2016 election have evolved, so we need to ensure we’re constantly updating our strategies for dealing with this challenge,” Bell said in the article. “Journalists at Graham stations now have even more robust and versatile verification and fact-checking processes that can just as easily deal with pandemics as with election coverage. To be able to engage with audiences on this issue at such a local level is really exciting.”

Here's how Trust Index is designed to work: Viewer inquiries trigger news stories, with Graham Media Group reporters working through the Trust Index protocols to produce the report. Graham Media Group reporters also generate their own ideas as for what they can debunk.

Since launching in February, the group has fielded more than 400 tips from consumers, GMG audience development lead Dustin Block said.

Sometimes, the ideas can work across multiple markets. For example, in August, KSAT-TV in San Antonio broadcast a Trust Index-branded report about “pink slime” local news websites, which are automated sites crafted to look like legitimate news organizations. In fact, these have roughly tripled in number in 2020.

KSAT’s reporting revealed that a Delaware-based company called Metric Media had constructed 56 websites that appear to cover news across the state of Texas.

The pink slime exposé idea originated in the Detroit market, making its way south via the Graham Trust Index system.

“What’s come out of it has been some of the best journalism,” said Catherine Badalamente, VP and chief innovation officer at Graham Media Group, referencing the Bell training and the Trust Index, as she says in the article. “That’s one of the things that makes me so proud.”

Graham Media Group is committed to distributing truth. This collective effort proves that.

When people accuse news groups, even in a joking way, with purposefully spreading false information on a wide scale, “it instantaneously makes me furious," Badalamente said. “If they only knew how serious these newsrooms take their job, and how serious we as an organization take what we do, in terms of serving our community. We need to do a better job of combating it, and … take the power of our airwaves and reinforce why we’re not like everyone else.”

As coronavirus pandemic continues, Graham Media Group aims to strengthen newsrooms in fight against misinformation

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When it comes to this new coronavirus, COVID-19, which is now considered a global pandemic, it’s easy for readers and viewers to go online or look at social media and find a lot of information and misinformation.

Graham Media Group wants to serve as readers’ official source when it comes to finding the best, most accurate, up-to-date and well-rounded information.

And although GMG stations aim to both verify and refute things our viewers wonder and see about the coronavirus, there are also some questions that experts still don’t know the answer to. At WDIV-TV, for example, health expert/reporter and emergency room doctor Frank McGeorge says the station is still going to address those topics, because “acknowledging what we don’t know is just as important as verifying information -- so people don’t rely on incorrect answers.”

To see how Detroit-area viewers and readers can submit a question, click or tap here.

This is all a part of the Trust Index, a new initiative to combat misinformation campaigns targeting local media. Graham Media Group and WPLG Inc., a Berkshire Hathaway company, just announced the campaign's launch.

“Nothing is more important than getting the story right,” said Emily Barr, President and CEO of Graham Media Group. “We are providing timely training and processes to our six newsrooms to help in the fight against misinformation campaigns attacking local news.”

Graham Media Group and WPLG are partnering with Fathm, a global leader in the fight against misinformation. Fergus Bell, Fathm’s founder and CEO, is working with newsroom leadership to evolve a verification system and to train journalists to identify and stop the spread of misinformation.

"It is fantastic to be working with organizations like Graham Media Group and WPLG who are putting a high priority focus on such an important initiative,” Bell said. “I am looking forward to preparing all of their news teams to fight misinformation in a way that is certain to benefit audiences and contribute to a healthier media ecosystem in 2020."

Graham Media Group and WPLG’s Trust Index is designed to:

  • Identify manipulated or out-of-context user-generated content
  • Detect fake stories generated for revenue or political motives
  • Expose political ads served algorithmically with little oversight
  • Support transparency in the newsroom
  • Reinforce journalistic ethics
  • Counteract misinformation with incisive reporting and social posts
  • Encourage viewers and users to share questionable content for review by station journalists
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It will look like this, shown on the news article above.

As the Trust Index, especially in this time of the coronavirus pandemic -- with new information coming in daily -- our news organizations are here to dispell any misinformation.

Bell led the first round of training at WDIV in Detroit in January and will soon complete newsroom training sessions for WPLG and all Graham Media Group stations.

Misinformation and disinformation campaigns are not limited to national politics. Increasingly, the industry is seeing coordinated campaigns designed to trick local newsrooms into reporting false or misleading stories. While GMG stations work to build defenses for reporting on the 2020 elections, a strong verification-type system will enhance the company’s newsrooms overall.

“Fact-checking is in the DNA of this company but advancements in technology are disrupting truth. We are committed to providing our communities information that they can trust,” Barr said.