Announcement
~~~~WE DO NOT ACCEPT RETURNS/EXCHANGES DUE TO COVID AND OTHER ISSUES WITH RETURNED ITEMS.
*****Please insure International shipping due to multiple "missing" packages with USPS or select UPS shipping instead
*****LATE PACKAGES AND THE USPS****
In these unprecedented times, please understand that once a package is dropped off with the post office it is out of my control. Packages are dropped off within 3 days excluding Sundays and Holidays.
Please track your package and contact your local post office to see if they have better tracking information for you. Many packages have been significantly delayed or lost so consider insurance or another carrier like UPS or FedEx. You can file a claim at any time with USPS and we will assist when possible though Buyers must file the claim according to Etsy policy. USPS will not begin a claim for 15-60 days and packages are considered lost at 30 days.
THANK YOU,
AURORA FARM INC.
Aurora Farm Inc.--
RETURNS WILL BE ACCEPTED FOR DEFECTIVE PRODUCTS ONLY. PRODUCTS ARE INSPECTED PRIOR TO SHIPPING. ALL DEFECTIVE PRODUCTS MUST BE RETURNED.
PLEASE MAKE YOUR SELECTIONS CAREFULLY.
****ITEMS ON CLEARANCE ARE NOT REFUNDABLE AND NOT RETURNABLE.
****PENS AND KEYCHIANS ARE NOT RETURNABLE UNLESS DEFECTIVE. REFUNDS ONLY WILL BE ISSUED WHEN A PRODUCT IS DEFECTIVE. YOU MAY THEN CHOOSE TO REORDER THE ITEM.
PLEASE NOTE:
1. Returns/exchanges FOR DEFECTIVE PRODUCTS ONLY and are accepted with notification within 5 days of delivery, and agreed upon by both buyer and seller. No shipping costs or Etsy fees will be refunded. All exchanges/refunds must be in the same condition as when shipped.
2. YOU MUST ship items back within 10 days of shipping, even if defective, to receive a refund.
3. You can request a cancellation ONLY before the item has shipped and has been dropped off or picked up by the shippers.
4. ITEMS ON SALE OR CLEARANCE can't be returned or exchanged, unless they arrive damaged or defective and you will be refunded for product only and NOT SHIPPING COSTS, NO REPLACEMENT will be sent.
5. **If it is LOST OR DAMAGED by USPS OR OTHER SHIPPER, you must file a claim with that shipper and NOT Aurora Farm Inc.
6. Buyers are responsible for all return shipping costs and fees. If the item is not returned in its original condition, the buyer is responsible for any loss in value as determined by Aurora Farm Inc.
Featured items
Items
All Items
Reviews
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Lindsey on Jan 3, 2024
5 out of 5 starsThe alpaca fur is so very soft! My little girl loves it!! Amazing quality
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Shawn on Mar 19, 2024
5 out of 5 starsI had purchased this as a gift for my girlfriend’s birthday! She is obsessed with lions, and she loves anything with their likeness dearly, this being no exception!
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Tracey Honaker on Mar 13, 2024
5 out of 5 starsI got this as a gift it’s super cute and arrive very quickly
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About AuroraFarmInc
Production partners
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Cindi Chan
Milford, NJ
shipping
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Israel Pardo
Lima, Peru
Hand made by Peruvian craftsman and women
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Wholesale availability
Wholesale is NOT available.
Are returns and exchanges accepted?
NO - not at this time
Custom and personalized orders
Items can be personalized via the Personalization listing. It is a beaded necklace/bracelet and will be an add on to your purchase for an ADDITIONAL FEE.
Rug Care Instructions
Llama & Alpaca Fiber Rug Care
Hose off or spot clean using Resolve, dish washing liquid, or people shampoo, but DO NOT put into the washer, then line dry or dry flat. Rug may be dry cleaned.
Care instructions for Alpaca/Llama Fiber
If possible just let them air out in the sun for a few hours . You can also use a Febreeze-like product.
If you need to wash your alpaca, especially socks, you can wash it in cold water gentle cycle, using human hair shampoo, rinse in cold water only, and lay flat to dry.
I do not recommend using the dryer. Just lay flat and do not hang.
If you need to iron you can use a hot iron or just stretch out the wrinkles.
For sweaters I recommend dry cleaning to avoid loss of shape.
Seller details
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