CUNY applications and services require maintenance to make enhancements/upgrades or to execute specific business processes. Service maintenance is scheduled for a set period of time typically called a maintenance window. Application and service maintenance can be further characterized as follows:

  • Some maintenance is recurring and the corresponding maintenance windows are scheduled in advance; other maintenance is performed on an as-needed basis.
  • User access to the application or service may be blocked, in whole or in part, depending on the maintenance activity involved.
  • Most maintenance is specific to a single application or service.
  • If more than one application or service is affected by the maintenance, the maintenance notice identifies which applications and services are impacted.

The following tabbed sections list the recurring service maintenance windows for specific CUNY-wide applications and services.

Blackboard

Blackboard has reserved a weekly service maintenance window on Friday mornings from 2-6am (Eastern Time) for as-required maintenance, upgrade or enhancement activities. Significant Blackboard system upgrades and maintenance activities are usually scheduled between the end of the fall semester and the start of the winter session.

The Blackboard community is notified in advance whenever CIS and the Blackboard hosting service provider need to conduct service maintenance activities for both the weekly and yearly maintenance windows.

CUNYfirst

CUNYfirst has two recurring maintenance windows each month: monthly maintenance and month-end financial close.

Monthly maintenance – CUNYfirst unavailable
The CUNYfirst operations team schedules a 24-hour maintenance window once a month starting Saturday at 7pm (Eastern Time). Users cannot access CUNYfirst until the maintenance activities have completed, although the maintenance activities usually finish and access is restored before 7pm on Sunday.

Month-end financial close – CUNYfirst available

CUNY conducts month-end financial closing processes on the last weekday of each month. Unless otherwise communicated, users will have access to CUNYfirst during the CUNY month-end financial close.

Users can find the schedule of CUNYfirst monthly maintenance windows in the table that follows.

2024

Month Day Start Duration Service
January 13 7pm up to 24 hours Monthly Maintenance
February 24 7pm up to 24 hours Monthly Maintenance
March 23 7pm up to 24 hours Monthly Maintenance
April 20 7pm up to 24 hours Monthly Maintenance
May 11 7pm up to 24 hours Monthly Maintenance
June 22 7pm up to 24 hours Monthly Maintenance
July 20 7pm up to 24 hours Monthly Maintenance
August 10 7pm up to 24 hours Monthly Maintenance
September 21 7pm up to 24 hours Monthly Maintenance
October Deferred To accommodate the Finance Group request. There will be no October monthly maintenance.
November 16 7pm up to 24 hours Monthly Maintenance
December 7 7pm up to 24 hours Monthly Maintenance

Library Services

The Office of Library Services has reserved a weekly service maintenance window on Tuesday mornings from 6-9am (Eastern Time) for as-required maintenance, upgrade or enhancement activities.

The Office of Library Services provides advance notification to the library services community whenever maintenance interrupts online systems’ availability.