CUNY IT Help 

CUNY IT Help (cunyithelp.cuny.edu) is the first place students, faculty and staff should go to find help and information about CUNY-wide technology applications and services such as Blackboard, CUNYfirst, and Microsoft Office 365 for Education. CUNY IT Help provides the following:

    • A growing, searchable knowledge repository of 1500+ articles populated with the technology content from this and other CUNY websites.

The CUNY IT Help knowledge repository contains frequently asked questions (FAQs), how-to instructions, forms, policies and links to relevant information about applications and services. Leveraging a ServiceNow knowledge management repository, CUNY IT Help’s search engine provides users with free text search to find help and information in CUNY IT Help. Once displayed, search results can be narrowed by limiting them to a specific knowledge base, category or tag.

    • Recent Enterprise Service Desk Announcements about planned maintenance and service disruptions sent to the college help desks.

If users are experiencing an issue with an application or service, they can review this list of messages before calling their help desk to confirm whether the issue may be due to a reported service disruption or planned maintenance that includes a service disruption

CUNY IT Help provides the following advantages in finding help and information about CUNY-wide technology applications and services:

    • One source for information
    • The site and content are accessible 
    • Search results can be narrowed through filtering 
    • The site is mobile friendly 
    • Users can rate articles to provide feedback 
    • A “What’s New” section to announce recently added content or features

See Using CUNY IT Help in CUNY IT Help for more information on searching the knowledge repository and using the site.