Installation and Troubleshooting
This article will assist you with installing department printers and troubleshooting some common issues. Department printers can only be installed on MSUM issued devices and not personal devices. Installation documents and information is available in the links below to assist in fixing some common printing issues for faculty, staff and student workers.
Faculty and Staff can also print and utilize the cloud printers and release stations on campus, this can be done on MSUM issued devices as well as personal devices. With these cloud printers installed, you can also release the jobs at department printers that have ID card scanners. To install the cloud printers, you can view the Student Printing KB article for installation instructions.
*Enterprise Connect (Mac Only) - this authenticates your share drives and authorizes printing on MSUM devices which just runs in the background. You can find the "Enterprise Connect" application in your spotlight search (located in the upper right corner of the Mac screen), enter your StarID and password.
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.