Instructure Status

Page Errors When Accessing Newly Created Content in Canvas

Investigating - A small amount of users may encounter page errors when accessing newly created content in Canvas.
May 09, 2024 - 09:12 MDT

Instructure Operational

Canvas Degraded Performance

Canvas LMS Degraded Performance

Canvas Catalog Operational

Canvas Commons Operational

Student ePortfolios Operational

Canvas Studio Operational

Canvas Credentials Operational

Canvas Mobile Operational

Student Pathways Operational

Canvas Data 2 Operational

Elevate Operational

Elevate K-12 Analytics Operational

Elevate Data Quality Operational

Elevate Data Sync Operational

Elevate Standards Alignment Operational

Elevate Data Hub Operational

Impact Operational

Learn Platform Operational

Mastery Operational

Mastery Connect Operational

Item Bank Operational

Online Testing Operational

Support Tools Operational

Support: Phones/Chat Operational

Support: Webform/email Operational

AWS Region Degraded Performance

ca-central-1 Operational

eu-central-1 Operational

eu-west-1 Operational

us-east-1 Degraded Performance

us-west-2 Operational

ap-southeast-1 Operational

ap-southeast-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 9, 2024

Unresolved incident: Page Errors When Accessing Newly Created Content in Canvas.

May 8, 2024

Some users are currently unable to use our chat functionality

Resolved - This incident has been resolved.
May 8, 06:08 MDT

Investigating - We are currently investigating this issue.
May 8, 05:19 MDT

Salesforce Maintenance Impacting our Support Communication Channels

Resolved - Maintenance is now finished, and our chat function is available again.

Thank you for your patience.
May 8, 02:02 MDT

Investigating - Salesforce maintenance - our chat function is currently unavailable.
Our phone system is operational.
Thank you for your patience during the maintenance.
May 8, 01:45 MDT

May 7, 2024

Some users are seeing a page error when viewing assignments.

Resolved - This incident has been resolved.
May 7, 10:14 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 10:13 MDT

Identified - The issue has been identified and a fix is being implemented.
May 7, 10:07 MDT

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.