Lessons Learned about Quality Management During the Pandemic

December 2021

As COVID-19 emerged in 2020, healthcare leaders, providers and staff quickly pivoted and put their full focus towards addressing the pandemic. Run-the-business efforts were minimized, so that the world could respond to a single clinical condition. Our ability to react and respond was extraordinary, and our resolve and endurance have proved heroic.

As part of the effort to address COVID-19, healthcare leaders quickly looked to healthcare quality professionals (HQPs) to step in and provide structure, order, measurement and an outcomes-based focus to the pandemic and the disruption it caused. Healthcare quality professionals stepped-up to do what they do best: bring an improvement mindset and improvement skills to any situation or circumstance. Healthcare leaders were able to leverage their quality workforce to stand-up crisis command centers, activate telemedicine programs, develop safety protocols for the healthcare workforce and patients, and more.