House Management Interns work closely with the Theatre Manager and Patron Services Intern, the Director of Patron Services, Box Office Management and staff, and Production staff to provide the highest level of customer service to patrons.
While house managing, duties include training and supervising volunteer ushers; managing the audience’s entrance, seating, and exit from the theatre; ensuring prompt curtain times; maintaining appropriate conditions in the theatre; auditing theatre attendance; and being a point of contact during emergency procedures. As part of the Patron Services team, responsibilities include educating patrons, providing exemplary customer service, processing orders and exchanges, and assisting with projects in data management that may enhance the overall customer experience.
Candidates should be confident in a public leadership role, detail-oriented, organized, an effective time manager, problem solver, and self-motivated. Excellent interpersonal and customer service skills are a must. Experience in house management as well as basic cash handling skills and customer service is preferred.
Jacob’s Pillow strives to create and provide an inclusive environment that promotes belonging for people of all backgrounds to experience art. We do not tolerate hate or disrespect towards patrons, artists, staff, or anyone visiting our campus. We value applicants that are enthusiastic in creating this space to align with our values.
COVID full vaccination and any eligible boosters are required as a condition of employment for all staff, interns, and fellows.