Welcome to the Panther Help Portal

Providing technical assistance to our students!

The Student Help Desk provides both in-person and virtual support, as well as technical guidance to Craven CC students. This wide-ranging support includes platforms such as Moodle, Self-Service, and Outlook.

When leaving a message, please provide your full name, Student ID number, an email address you have access to, and a call back number.

RESETTING YOUR PASSWORD

Resetting your password is dependent upon whether you are a new (never taken a class) or existing/previously attended student.

NEW/NEVER ATTENDED CRAVEN CC

1. Navigate to reset.cravencc.edu
2. Enter your College Username (Panther ID)
3. Click "I'm Not a Robot" and click Next.
4. Answer your Security Questions
a. Double check your Student ID
b. Do Not capitalize your last name
c. Birthdate should be six digits (030102)
5. Set up your password.
a. Must be 15 characters long
b. Must include special characters or numbers


EXISTING/PREVIOUSLY ATTENDED STUDENT

1. Navigate to passwordreset.microsoftonline.com
2. Enter your College Email
3. Enter the letter in Captcha
4. Confirm your MFA Verification
a. Click Text My Mobile Phone
b. Enter your Cell Phone Number
c. Enter the Code texted to your cellphone
5. Set up your password
a. Must be 15 characters long
b. Must include special characters or numbers

Important Dates

April 1 - 5, 2024 – Spring Holiday. College Closed
May 9 - 21, 2024 – Faculty Workday. No Classes
May 27, 2024 – Memorial Day. College Closed
July 4, 2024 – Independence Day. College Closed.
August 5, 2024 – Faculty Workday. No Classes

If you need further assistance with resetting your password or any other issues, you can call the Help Desk at 252-638-7212 or put in a Help Desk Ticket by clicking here