If you’re having issues with repeated freight claims, it’s very likely there’s a common cause. The challenge is figuring out what that is. Throughout our years of experience in the transportation of perishable products, we’ve found that freight claims can be reduced.
The answer is quite simple. It starts with determining the best handling practices for your product. Collaboration between sales, packing, shipping, and customers is critical — so involve them all in the discussions. Once all stakeholders understand how your product should always be handled, you can take preventative steps to ensure policies and checkpoints are in place throughout your operation.
Then, it’s a matter of clear, concise communication with your customers, your team, and your vendors about what your handling practices must be. Going forward, this effort will also help you better pinpoint where in the system something failed when you do experience a claim.
