Track-It! 11.x vs. Track-It! 20xx
The following table provides a matrix that you can use to compare the features available in all previous, current, and future versions of Track-It!. This page will be updated to keep you informed about the availability of new features in the upcoming versions scheduled for release in 2019.
| Current Release | |||||||
|---|---|---|---|---|---|---|---|
| Modules | Track-It! 11.x | Track-It! 2017 | Track-It! 2018 | Track-It! 2019 Release 1 20.19.01 | Track-It! 2019 Release 2 20.19.02 | Track-It! 2019 Release 3 20.19.03 | Upcoming Releases |
| February 2019 | May 2019 | August 2019 | TBD | ||||
| Customizable Dashboard with drill down |  | | | | | | |
| Help Desk | | | | | | | |
| Solutions/Knowledge Management | | | | | | | |
| Self Service Portal | | | | | | | |
| Crystal Reports replaced with Track-It! report | | | | | | | |
| Change management | | | | | | | |
| Inventory/Asset Management | | | | | | | |
| Remote Control | | | | | | | |
| Cross browser compatibility | | | | | | | |
| Form customization | | | | | | | |
| Business Rules Engine | | | | | | | |
Patch Management | | | | | | ||
Software Deployment | | | | | | ||
Mobile Device Management | | | | | | ||
Power Management | | | | | | ||
Compliance Management | | | | | | ||
| Purchasing | | | | | | | |
Technician Mobile App with Help Desk | | | | | |||
| Technician Mobile App with Help Desk, Solutions, Asset | | ||||||
| Self Service Mobile App | | ||||||
| Training | | | |||||
| Library | | | |||||
| Survey | | | |||||
| Barcode for Windows CE | | ||||||
| Barcode for Android | | | | | |||
| Barcode for iOS | | | | ||||
| Software License Management | | | |||||
| Password Reset | | |
| Current Release | |||||||
|---|---|---|---|---|---|---|---|
| Administrative Features | Track-It! 11.x | Track-It! 2017 | Track-It! 2018 | Track-It! 2019 Release 1 20.19.01 | Track-It! 2019 Release 2 20.19.02 | Track-It! 2019 Release 3 20.19.03 | Upcoming Releases |
| | February 2019 | May 2019 | August 2019 | TBD | |||
| Email to Ticket (multiple inboxes) | | | | | | | |
| Multiple Self Service Languages | | | | | | | |
| Self Service Required Fields | | | | ||||
| IMAP/POP3 Email Support | | | | | | | |
| Exchange Web Services Support | | ||||||
| Directory Importer – Active Directory | | | | | | | |
| Directory Importer – LDAP | | ||||||
| Directory Importer – Multiple Active Directory support | | | | | | ||
| Scheduled Tickets | | | | | | | |
| Date Math in filters/rules | | | | | | | |
| Data segregation for Help Desk | | | | | | ||
| Data segregation for other modules | | ||||||
| Directory Importer Scheduling | | | | | |||
| Multiple Technician Languages | | | |||||
| Round Robin | | ||||||
| Full Audit Trail | | | |||||
| Help Desk Web Services APIs | | | | | |||
| Asset Attachments | | ||||||
| Language Support | |||||||
| English | | | | | | | |
| Spanish | | | | | | | |
| French | | | | | | | |
| German | | | | | | | |
| Portuguese | | | |||||
| Italian | | | |||||
| Language Editor for Technical Portal | Partial | Partial | Partial | Partial | | ||
| Language Editor for Self Service | | | | | | | |
* These features will be added to the Track-It! platform in subsequent releases.
All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.
Comments
Our current Track-It Web 11.4.1.558 server uses the password reset feature for our external users that are not within our domain, to be able to reset their AD password on our domain from a PC within a different domain. We use this feature very often and don't want to lose it. This feature appears to be dropped moving forward after version 11.x. Will the feature be added back on any of the newer versions ?
It is still on our road-map but there are other priorities ahead of it.
I will add that "Software License Management" is our only remaining requirement before upgrading to the new version. Track-IT works as our software auditing system to know our license counts for licensing purposes.
Am I understanding the chart right? That the current Track-IT 2019 Release 3 does not offer the ability to get license counts of software installed on workstations? (We use the "TIAgentAudit.exe" software via login script)
Same for us, and if it does not come soon, we are really starting to feel the pain of this legacy software, hopefully they get it in there.
That's correct. If you use that functionality you would either need to stay with Track-It! 11 until that feature is developed on the new version or use the license management features inside Client Management (which comes with Track-It! 2019).
When the survey will be available on the new version?
Currently Survey can be done using an integration with Survey Monkey and using the URL for the survey in a Track-It! Business Rule. Survey is on the roadmap as well but there is no date available.
oh ok, I see Survey Monkey charge a fee for the service. Why we're going to pay additional for a service that it was included in your system?
Survey Monkey has a free option and they also have great tools for creating surveys. This is simply a work around if you have already moved to Track-It! 2019 or wish to move before Survey is completed.
Ok, I'll check it out. Thank you Cris.
Also, What about Audit Trail and Data segregation for other modules will be available?
We need to make sure that each department has access to view tickets on their own department only and not other departments.
Is there any update on the release date for the Round Robin feature, and data segregation of Asset Management?
I am sorry but there are no updates available at this time. You may want to head over to community.trackit.com and log an Idea for the specific request. Data segregation today is based on groups and there are no groups assigned to assets so we would need more info on exactly what you need.
Is there an estimated timeline for announcing the Track-It! Release schedule in 2020?
Hey Jonathan, we do not publish external release date schedules in advance because things like changing customer requests, shifting priorities, quality control requirements, security requirements, market conditions, etc. etc. etc. always impact those plans. Announcing specific release dates far in advance would only cause frustration for everyone when those dates move due to one or more of the factors mentioned above. That said, I can tell you we currently target 3 to 4 month release cycles which equates to roughly a release a quarter or 3 to 4 releases per year.
Hi, Jonathan. Thanks for contacting us! We have forwarded your input to the writer who is responsible for this content.
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