GoToll: Pay tolls as you go 4+

I was a little hesitant at first to use the app. I wanted to make sure I used it correctly, but it was challenging to find detailed instructions prior to my trip. A video link on you tube or something would have put my mind ease before I used it. With that being said, when I use it for the first time, it worked as promised. I understand the company has to make money,So paying the additional $.85 processing fee was ok. Though I wouldn’t use this on a daily commute through daily tolls to and from work. That would get expensive. I went through the the toll yesterday and today I was able to pay it. So again, it worked as advertised. I will use this app again in the future (when I don’t have my VA EZPASS with me). Note to the developer: instead of paying the processing fee for every toll. You might want to give customers an option to become a “Daily Toll Commuter” and pay a little less for subsequent tolls. If commuter makes A round trip using the same toll booth in a day give them some type of discount on the fee. Just a suggestion.

Thank you for taking the time to write a review! We are happy you are enjoying GoToll. If you have any questions please reach out to hello@gotoll.com. Safe travels! GoToll Customer Service

I have had a horrible experience with this company and could never recommend using it. I used it once with a rental car and paid the tolls as required. I didnt realize that it would keep charging me for every time that rental car was used for tolls, even after we had returned the car to Enterprise. I started getting these random charges so I reached out to the company. They criticized me for not properly identifying it as a rental on the app even though that wasnt a clear option when I did signed up. I spoke to at least five or six different customer service people and explained the situation and asked for assistance and for the charges to stop. None would help me and they just pressured me to pay the tolls for these other random people using this rental car. They did not seem to care at all that I was not using this car and did not work to address the issue for me. I filed a complaint with my credit car because I was losing around $10-$20 a month on these random tolls for a car I was not driving. I tried properly removing the car from my account but still got charged. So I completely canceled my GoToll account and still got charged. The only resolution was to cancel the credit card. However more than a year later they are still emailing me asking me to pay tolls on this rental car. PLEASE save yourself the trouble and avoid this company.

Thank you for your feedback. We're sorry for the inconvenience you've experienced. When using rental vehicles, it is imperative that you remove the license plate information immediately upon returning the vehicle to avoid future charges. GoToll offers a rental vehicle feature that allows users to set the date and time that they would like the vehicle to be automatically removed from their account. If you have any questions please reach out to hello@gotoll.com. GoToll Customer Service

The app worked great for two years and recently I haven’t been able to open the app. It freezes on the refreshing credentials screen. I have reached out to the developers for assistance since the app continues to take my money even though I can’t access it, they told me to try to delete it but I’m unable to do that. Also since I can’t get to my account physically, I am now waiting to see if they will approve my request and close my account. No one has responded.

Sorry for the inconvenience! We can definitely help you to get access to your account or, if you prefer, deactivate your account. Please reach out to us at hello@gotoll.com.