MassCPAs Member Survey IRS Services

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* 1. How often do you contact the IRS to resolve client issues?

Every day

1-5 times a week

5+ times a week

10+ times a week

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* 2. How long do you typically wait on hold to speak with an IRS representative?

Under 30 minutes

30 minutes – 1 hour

1 hour – 1.5 hours

1.5 hours – 2 hours

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* 3. How often are you connected with an IRS representative to assist you?

Always

Most of the time

Sometimes

Rarely

Never

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* 4. How often are you able to resolve client issues with a live IRS representative?

Always

Most of the time

Sometimes

Rarely

Never

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* 5. Have you been solicited by companies advertising reduced wait times to connect you with a live IRS representative?

Yes

I haven’t heard of these companies

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* 6. If yes, would you pay to use the services?

Yes

Maybe

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* 7. How big is your firm?

Sole Practitioner

2 – 10 Employees

10 – 25 Employees

25 – 50 Employees

50+ Employees

MassCPAs Member Survey IRS Services

Question Title

* 1. How often do you contact the IRS to resolve client issues?

Question Title

* 2. How long do you typically wait on hold to speak with an IRS representative?

Question Title

* 3. How often are you connected with an IRS representative to assist you?

Question Title

* 4. How often are you able to resolve client issues with a live IRS representative?

Question Title

* 5. Have you been solicited by companies advertising reduced wait times to connect you with a live IRS representative?

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* 6. If yes, would you pay to use the services?

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* 7. How big is your firm?

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* 8. General thoughts on IRS service levels and/or companies soliciting reduced wait times to connect you with the IRS: