Parents can play many roles in sport: current or former athlete, coach, fan, motivator, role model or critic. A few studies have shown that family members may influence an athlete’s involvement and achievement in sport more than coaches. Parents also are the first and most critical agents at socializing sports.

Parents and athletes need to manage their SportsEngine accounts to ensure they get the most out of their Eastlake Wolves Boys Basketball experience during each sporting season. With their accounts properly configured, athletes and their families will receive communications according to their preferences and be able to complete registrations more efficiently.  SportsEngine has created a Team Management Guide for Parents and Athletes that will help our members with frequently asked questions about our website and mobile app.

To make sure that you are receiving the messages that you want where you want them, it's a good idea to keep your email, phone, and notification preferences up to date.

You'll notice in your dashboard that there are a few places your contact information appears:

1. Under the Account Settings tab
2. Under the My Profile tab
3. Under the sub-profiles in the Household tab

There is a specific purpose for the contact info in each of these areas, but as a good rule of thumb you should keep the email address and phone number in each of these areas updated to your primary contact info to make sure you receive all communications.

Communication Troubleshooting and FAQ

Why am I not receiving messages from the team?

Messages from teams or groups are sent to profile contact info rather than account contact info. Even if you have your email address and phone number connected to your account under Account Settings, you will still need to make sure this contact info is correct in the player's profile, found under Household.

Can I receive text messages at more than one phone number?

No, you will only be able to connect one phone number per profile.

Can a second person receive emails related to a player?

Yes, just add the second person's email address under the player's profile, found under Household.

I didn't receive an email from SportsEngine

If you did not receive an activation or password reset email from SportsEngine after 10 minutes, be sure to check your spam or junk folder in case the email was accidentally flagged as spam.

Keep connected to your team(s). Get schedules and team updates for every athlete in the house, plus a way to message other members on your team and a way to give coaches a heads up about practice. Enjoy unlimited access to scores & stats, photo/video sharing, and more.